Khoi Le Email and Phone Number

Key responsibilities:● Conducted market research to gather information about customers, competitors, and markettrends to help the organization make informed decisions● Monitored industry trends and competitor activities to identify emerging opportunities and threats● Created detailed reports and presentations outlining research findings and recommendations tomanagement● Worked closely with cross-functional teams to develop marketing campaigns and promotions● Managed and prioritized multiple projects, ensuring timely delivery of high-quality results.

Key responsibilities: ● Used Agile methods and processes to coach 5 product owners through complex problem-solvingand solution strategies● Facilitated discussion, decision making, and conflict resolution across 3 cross-functional teams(Development, Marketing, Design)● Removed obstacles and managed risks to enable team efficiency and effectiveness on a dailybasis● Ensured 100% of Scrum activities were tracked, kept up-to-date, and reported.

Key responsibilities and achievements:The business problems are mainly to create effective Customer Relationship Management by identifying the opportunities to extract greater values from customers as well as the examining the churn risk.I utilized Tableau for data analysis and visualization of churner and non-churner, exploring the relationships between customer data features. I also used Rapid Miner to determine customer segmentations and execute machine learning algorithms to build a decision tree model to explore possible signals in terms of reducing customer attrition.The project has given me opportunities to apply data analytics skills from data exploration, visualization, advanced predictive analytics to machine learning algorithms. I have worked with a high degree of autonomy and improved my self-management level. I also had the chance to integrate within my Operations team to collect and discuss several approaches to solve business problems.

Research Assistant at Australian School of Petroleum (ASP), The University of Adelaide to conduct experiments on ASP/Santos Ltd. project: “A New Laboratory and Mathematical Method to Determine Pore Size Distribution Using Micro Models”. Key responsibilities and achievements:• Developed lab procedure skills and competency in lab equipment usage including setting up a column simulating the dimensions of core samples, preparing different types of glass beads utilized as the porous media in all procedures, measuring bead sizes with Mastersizer 2000, pH meter to test the acidic or neutral environment, syringe piston pump (AdelabNE-1000). • Tested new theoretical ranges of glass beads with various type of colloid solution, recalculated the amount of pore volume injected through the simulated core samples.• Developed and implemented improved procedures for laboratory research, resulting in improved efficiency and productivity.• Improved awareness of Health & Safety operation and laboratory skills in collecting, analysing data.• Effectively improved communication skills in a group work environment as well as capability of running experimental procedures independently.• Enhanced time management skills by being able to coordinate multiple experiments and meet deadlines under pressure.