• Perform routine management and reporting of trade goods inventory, as well as update the stock available for sale in the marketplace and offline store.• Conducted an analysis of advertising and campaign effectiveness, and increased sales conversion by 56.50% in the last 7 days by optimizing PPC campaigns.• Responsible for managing the operational budget/petty cash.

• Design and implement social media content to engage with consumers more effectively.• Provide friendly, professional, and timely service to customers. Address customer queries, concerns, and complaints in a manner that promotes their satisfaction.• Successfully maintained a customer response rate of 99.5% and increased customer satisfaction by 12.49% in the last 28 days.

• Conduct data collection and population administration tracking to ensure accurate and complete population data.• Engaging in grassroots outreach efforts to expedite the optimization of civil registration data.