• Manage invoice creation and payment processing with a focus on accuracy and timeliness, ensuring efficient financial transactions. Assist with various office duties as assigned by managers to support operational efficiency and foster team collaboration.• Coordinate shipments with FedEx, USPS, and various LTL (Less Than Truckload) and FTL (Full Truckload) freight logistics providers to ensure timely and accurate delivery of products.• Create shipping labels accurately based on specific carrier requirements and expertly pack small and medium packages with meticulous attention to detail, ensuring safe and secure shipment to customers.• Answer incoming phone calls promptly, providing knowledgeable assistance to customers regarding product inquiries, order status, and issue resolution. Proactively follow up post-purchase using CRM systems to address concerns, gather feedback, and foster positive long-term relationships.• Maintain a high level of professionalism and courtesy in all customer interactions, ensuring adherence to company guidelines and procedures for consistent and compliant customer transactions and communications.• Provide technical support and troubleshooting assistance to customers, utilizing comprehensive training and in-depth product knowledge to educate customers and facilitate informed purchasing decisions.

• Documented and reconciled client classified information inputting into Provincial Information Registry (PIR) database; and processed time-sensitive incoming Citizen Submissions in assistance of the new COVID-19 immunization and passport mandate from both within and out of the province.• Assisted on priority and complex investigations, complementation, registration and submission from various government databases to ensure clinical protocols.• Troubleshooted and performed data remediation on COVID immunization e-forms from various databases such as Provincial Health Information Exchange (PHIX) and ImmsBC to transfer data onto the Provincial Information Registry (PIR) in a timely manner. • Maintained data integrity via Public Health Information Exchange (PHIX), ImmsBC, and client identity validity through Healthcare Client Identity Management (HCIM) in support of the COVID-19 Vaccine Initiative for all residents of British Columbia. Assisted with over 8.2 million immunization records since the launch of the vaccine roll-out in British Columbia amid the COVID-19 pandemic.

• Documented classified client information whilst inputted data into database and populated day to day reports.• Analyzed and prioritized necessary protocol to achieve daily and weekly tasks with efficiency.• Maintained operations by follow policies and standard operating procedures, implement production, productivity, quality, and patron-service standards.• Accomplished company goals by accepting ownership for accomplish new and different requests; explore opportunities to add value to job accomplishments.

• Used pivot-tables, macros, VLOOKUP functions to create daily plans to maximize OPH productivity to achieve daily and weekly targets.• Data entered documents received by 3PL inbound.• Communicated with shunters over radio to assign doors to offload products on dock.• Contacted other companies for appointment ETA's and clarification.• Stayed overtime up to 12hrs/ day to send daily end of day yard and clearing backlog reports.• Updated progress with upper management, direct superiors, receiving department and production department to achieve company goals.

• Built the center database by collecting clients and partners’ information.• Attended trade conferences, summits and meetings to connect, networking with potential clients.• Managed all online communication platforms of the center such as the website and Facebook page in English and Vietnamese.• Created announcements for conferences and other events.• Revised documents and reports in English and Vietnamese.• Coordinated with other employees on promotion strategies and organizing events and conferences.

•Developed marketing plans with the marketing research team, conducted surveys for clients to improve quality services of the company.•Built relationships with clients and partners by setting up meetings and conferences.•Summarized monthly reports and statistics on sales.•Created offer emails to foreign customers.•Assisted employees in organizing meetings and events.