• Two-time Champion of RBC BattleSnake Coding Competition, ranked 11th Global, 3rd Canada, using Python and personal gaming strategies; beat teams with Reinforcement Learning, Minimax, Chess Engines from UofT, Waterloo• Worked closely under the guidance Lead Software Engineer to maintain and develop the Central Configuration Utility (CCU), RBC's tool to streamline the configuration process and maintenance for all 450,000+ physical assets in a centralized database. The Legacy app is written in C# and .NET while the new app is in NodeJS and Vue frontend. • Primary developer for CCU's APIs in NodeJS, added 7 new endpoints (50% of existing ones) in the first year• Full-stack development in a team of 7 collaborative developers, managing a portfolio of 15+ internal Web Apps, primary NodeJS and PHP Apps, through the software development lifecycle• Followed agile model, weekly stand-ups, monthly sprints to maintain and develop internal Web Applications, APIs, DB using MVC, Typescript, Node.js, Vue, PHP, Twig, and MS SQL Server, 160+ GitHub contributions from Jan-July ‘23• Authored 80+ automated tests (UI, Volume) and unit tests, presented at the EUS Department’s Knowledge Sharing

• Led the team’s transition into under Finance after M&A from Globeducate; absorbed the Financial Analyst role when the member takes mat leave• Executed and conducted continuous process improvement for invoices, changes, payments, and collections for 1,200 domestic and international students, $20m+ annual revenue• Prepared weekly revenue and KPIs reports and adhoc analysis, offering key insights for management actions and improvements, using QuickBooks, Elavon, Moneris, Excel, and Admin Portal• Month end closing: Revenue deferral and reconciliations, collections report• Redesigned items, classes, and invoice format to facilitate significantly faster financial reports and analysis• Provided guidance and training on the new Admin Portal, eliminating all paper registrations and changes• Stayed on as a Consultant until November 2021

• Sales Advice - consultative selling, connected clients with the right solutions for long term financial success• Service Advice - uncovered and solved general banking, person/business online services and MasterCard inquiries• Efficiently bested the targeted handle time by 20%, highest customer satisfaction ratings in the team at 4.64• Engaged in continuous peer-to-peer coaching and support, a true advocate for optimism and positivity• Nominated and chosen as part of the team to pilot the Universal Queue, ATB’s vision to become Bold, Iconic, World Class leader in Customer Obsession, setting foundations for the next evolution at ATB Client Care• Elected as part of the Voice of the Team Member committee to creatively address current concerns and obstacles, boost morale, and create an encouraging and supportive work environment• Promoted very quickly through Service Advice Specialist and Personal Banker

• 2017 Person of the Year award for outstanding performance and significant contribution to Project Office • Governed key account Mobifone – a fast growing portfolio of 15+ complex service projects, $100m+ contracts – and Vietnammobile Managed Services, $100m+ contracts, 2nd largest in South East Asia & Oceania• Set up and maintained projects in SAP systems (MUS/ONE) based on contract and scope prepared and reviewed Customer Project List (CPL), Ericsson’s tool for project financials, using Ericsson Business Warehouse (EBW) data• Managed projects’ financials following PROPC-S from start to end, including setup (WBS and cost structure), monthly execution (billing, sales and cost recognition, etc.), analysis, governance, forecast, and closure • Supported CPM/KAM/AOM in ad-hoc analysis, Balance Sheet items review, financial forecast and cost savings programs, $1m+ total savings under Services and Warranty• Led the critical transition project to move support from GSC China to BO India, widely regarded as best practices in the region• Built scalable financial processes, designed and published the well-received Financial Handbook for PMs • Initiated and organized department social and team building events, boosting a youthful, active and refreshing culture

• Rotated through departments under Finance to streamline and automate internal processes while gaining valuable management experience • Developed personalized KPIs system for 10+ Local Admin staffs• Provided guidance and counselling to internal employees, product and skill trainings to Service Providers

• Revived the stores on the brink of closing, planned and supervised their complete renovations, led quarterly merchandise orders for both Nike and Anta, resulting in annual revenue of $300k+• Co-built a 2-star hotel in Tuan Chau Island, Ha Long Bay, a UNESCO World Heritage site, earning an annual rental revenue of $50k+ and highly promising real estate appreciation

• Actively managed a complex and diverse portfolio of 10+ key projects across various functional groups, including IT (website design, phone app development), Sales, Marketing, Finance, Admin, and others• Deconstructed and converted projects’ goals into actionable individual tasks and assignments for 10+ developers and employees on a weekly basis• Proactively interacted with and motivated employees, conducted weekly meetings to review progress, resulting in a 67 percent increase in created priority tasks and a 82 percent increase in tasks completed on-time• Effectively researched and helped the company find excellent new resources, solutions, and service providers

• Performed market research, target market analysis, and competitors case analysis for best positioning and marketing strategies for WeChat, a Social Networking app with 100 million users in China, to enter the US market• Assisted with consumer analysis – product testing, personal interviews, focus groups – for specific product development suggestions and feedback to the WeChat development team in China• Co-developed a Business/Marketing Plan for WeChat targeting US Universities, specifically Stanford and UIUC, with a budget of over $300k and an overall target of 5 million US users in the first year

• Collaboratively carried out US and Brazilian market research, data analysis, and competitors case studies to guide the client’s strategic development and business focus in agriculture• Formalize the Sales and Marketing practices to build on the annual revenue of $8.4m and a customer base of 600, including 200 resellers

• Cooperatively conducted specialized studies to obtain primary data in the Nuclear industry, performed initiative cost analysis for various products and scenarios with NPV ranging from $7.4m to $10m • Developed new framework and proposed creative guidelines to top executives

• Recruited and trained teams of ambitious, talented, and diversified individuals for various Business-related competitions – Rotman International Trading Competition (University of Toronto), Simon’s Early Leaders Case Competition (University of Rochester)• Coordinated effectively with Marketing Club and International Business Club in creating amazing opportunities for students – exclusive tour inside the New York Stock Exchange, meetings with Turner Construction’s top executives, exclusive tour of University of Rochester’s and Rochester Institute of Technology’s graduate schools