Khola Nasir Email & Phone Number

• Crafted strategic surveys to enhance completion rates and extract valuable insights for analysis. To boost engagement, the use of weekly reminders within the automation and cross-departmental efforts for survey.
• Developed a comprehensive marketing plan, marketing strategies, and collaboration proposals for the annual Convention, including spearheading an Inter-Generational Networking Event.
• Set up the annual Convention app along with designing a gamification feature to enhance the attendee experience.
• Wrote and published a variety of blogs, from interviews and influencer ghostwriting to advertise events, position the organization as a thought leader, and maximize organization visibility.
• Developed email marketing campaigns, from save-the-date emails to event registrations, reaching thousands of stakeholders.
• Crafted newsletters' content strategies, including thematic plans and engaging content for diverse readerships.

Waterloo, Ontario, Canada

• Film and create content that is engaging and high-quality on a weekly basis, post frequency was 2 times a week per platform.
• Provide content that aligns with the brand and resonates with audience.
• Analyze social media metrics to measure the effectiveness of campaigns and adjust content accordingly, and by doing so doubling followers and increasing engagement by 400%.
• Monitor social media accounts, respond to comments and messages, and engage with audience.
• Stay up to date with social media trends and incorporate them into social media posts through continuous research.
• Create engaging and SEO optimized captions and hashtags for brand posts.

• Address customer questions about the menu, and ensure a seamless ordering experience.
• Accurately take food and beverage orders from customers, input them into the computer system, and communicate orders to the kitchen or bar staff. Serve orders promptly and ensure correct items are delivered.
• Familiarize with the menu and be able to describe dishes, answer customer questions, and make informed suggestions based on customer preferences. Promote daily specials and upsell items.
• Keep the dining area, tables, and service stations clean and well-organized. Reset tables efficiently after guests leave to prepare for the next seating.
• Attend to customer needs and special requests, such as dietary restrictions or allergen information. Address any concerns or complaints professionally, and escalate issues to management when necessary.

• Greet guests at the front doors and seat according to prescribed layout procedure.
• Facilitate take-out orders for guests at the host station in Wilf’s Restaurant.
• Assist guests with their food and beverage selection(s) by presenting menu(s),suggesting courses, identifying daily specials, advising on appropriate pairings, andanswering food preparation questions.
• Accurately complete cash-outs by reconciling cash as well as debit and credittransactions at the host station.
• Remain knowledgeable of all applicable departmental and human resources policies and procedures of the Students’ Union, as required.
• Remain certified and up-to-date in training for Safe Food Handler and Smart Serve, uphold and enforce all regulations pertaining to the storage, preparation, and delivery of food and beverage products.

• Grow a network of constituents and maintain engagement by providing interactive corporate resources.
• Develop creative and technical assets that support the organization's global events.
• Create and maintain an extensive databases of external stakeholders for various projects.
• Build relationships with donors, institutions, and organizations to create impactful partnerships.
• Promote corporate events through email marketing.
• Writing and editing of various content pieces to be published in the organization's print and digital communication channels.

Waterloo, Ontario, Canada

• Lead Introductory Italian conversation classes with approximately 15 students, ensuring preparation of class activities beforehand.
• Follow syllabus and course outline closely for appropriate time management and completion of content.
• Maintain a detailed and organized grade book that accurately reflects students' engagement.
• Share notes on student progress and participation with instructor.
• Meet with coordinator and instructor periodically to discuss progress, provide updates, and share ideas or concerns.

• Management and filing of client accounts, while ensuring an up-to-date pipeline with action items.
• Create solutions to business challenges in the American market.
• Support marketing initiatives.
• Deploy market research and customer acquisition efforts through quantitative and qualitative efforts.
• Remotely support customer demos and platform onboarding.
• Put together customer stories into content pieces and social media posts.

• Establish all relationships with industry partners including all corporate sponsors, donors, and industry professionals and alumni.

• Create materials for and deliver high-quality educational workshops for students to help in preparation for a career in management consulting.
• Create training materials and workshops for Laurier Consulting Group consultants to help them deliver successful pro-bono engagements.
• Plan and support ad-hoc initiatives, such as guest speakers, 1:1 case sessions, mentorship programs, or any new program development.

• Ensured customer satisfaction throughout shopping experience and built a rapport in a professional manner.
• Carried out and exceeded store expectations including sales, product familiarity, and merchandising of new items.
• Created trendy displays that appealed to all demographics.
• Collaborated with associates to meet customer demands in a fast-paced environment.

• Work proactively to meet and exceed quotas and sales goals within the designated accounts.
• Develop new business with existing clients and identify areas of improvement to meet business objectives and quotas.
• Collaborate with account managers to ensure the highest level of client satisfaction is met at all times.
• Identifying, researching and connecting with prospective clients to maintain a high volume of sales activity and pipeline for achieving sales objectives.
• Maintain and expand your database of prospects, while identifying growth opportunities for the firm.

• Traveled to high schools in the KW region and taught financial literacy to students.
• Prepared weekly lessons on topics ranging from saving, investing, credit, taxes, etc.
• Worked with teachers and other members to create lesson plans and teaching methods that catered to student needs.

• Complete online orders and product shipouts.
• Ensured customer satisfaction throughout shopping experience and built a rapport in a professional manner.
• Carried out and exceeded store expectations including sales, product familiarity, and merchandising of new items.
• Created trendy clothing displays that appealed to all demographics.
• Collaborated with associates to meet customer demands in a fast-paced environment.

• Assign tasks for team members of each department.
• Create year-long schedule of deadlines and duties.
• Create marketing techniques to generate sales of yearbook, social media and physical.
• Track sales and engagement of the yearbook.
• Interview students and staff during events covered in the yearbook.
• Work closely with other department heads and staff volunteers.

Bachelor'S Degree, Marketing Specialization

Bachelor'S Degree, Business Administration And Management, Minor In Italian