Kyle Holgate Email & Phone Number

Hinckley, MN, US

St Paul, Minnesota, United States

Emergency vehicle preemption and transit signal priority

Manage 2 remote Field Service Engineers in addition to performing the normal day to day Field service engineer duties including travel throughout the world in support of the Opticom product line.

St Paul, MN

• Responsible for developing and supporting the OpticomTM and CanogaTM product lines in both domestic and international installations, training and troubleshooting. Support and maintain productive relationships with both.
• Team Lead for CanogaTM test and implementation, both in lab and on-site, to ensure product functionality is performing at the customer specification
• Provide value added service support to dealers and customers through technical problem resolution, product training, and acting as the voice of the dealer technician to field and internal departments
• Identify and drive strategic opportunities to improve product exposure through researching and understanding each market segment, competitive landscape and market conditions
• Lead technical service team initiatives, problem solving and continuous improvement efforts
• Assist in the development, review and feedback for technical service manuals, videos, bulletin information, part numbers and repair procedures

Eagan, MN

• Provide on-site Level 3 technical support and service for field hardware and systems software.
• On-site customer support when the equipment service requirements were technologically advanced and beyond the standard field customer service skill level
• Troubleshoot and manage problems and create viable solutions for customer as well as company's benefit
• Collaborate with engineering department to design blueprints while developing assembly procedures with the technical publication group
• Installed Q-70 computer systems in five submarines for the United States Navy
• Selected by management to support eight Royal Artillery Desert Hawk III conversion-to-role training sessions at Camp Roberts, CA

• Create and implement proposals for the repairs of the United States Navy’s electronic equipment
• Work with US Navy to determine high-priority repairs and coordinate with vendors to ensure mission critical repairs were completed efficiently and cost effectively
• Provide weekly status and maintenance repair inventory
• Create monthly performance metrics reports for entire Engineering department

• Provide database maintenance, analysis, and testing for the Milstar satellite family
• Research, design and develop Level 1 and Level 2 software and database solutions
• Develop, document and implement testing procedures and processed Database Change Requests
• Perform Step 1 testing (white and black box) before systems left the group for Step 2 testing

• Level 2 Technical Supervisor in the telecommunications division working in an inbound / outbound call center and worked within the Tier 3 Escalation Group in an advanced troubleshooting role.
• Work with telephone field service technicians (FST's) and the internal FST's to ensure DSL lines are within proper tolerances during installation
• Responsible for configuring Digital Subscriber Line Access Multiplexer's (DSLAM's), network routes and ATM switches to ensure proper operation of the DSL service
• Provide extensive customer support while correcting problems that disrupted the initial installation or disrupted service
• Supervise and train Tier 1 technicians to ensure they perform field support effectively and efficiently
• Lead Tier 2 supervisors in creating processes to complete tasks assigned to the Loop Acceptance Testing group

Mainz W. Germany And Ft Carson CO

Maintained M60A3 tank power package (engine and transmission), electrical and mechanical systems. Became the ‘go to’ guy for my companies vehicle maintenance needs on everything from generators, jeeps, HMMV’s, 2 1/2 ton trucks, main battle tanks and more. Honorably Discharged

Bs Information Systems Programming, Computer Programming

As Computer Engineering Technology, Computer Engineering