Team Lead - End User Services
Current
Sep 2023 - Present
AeroLeads people directory · profile
Kevin Holmes Email & Phone Number
Team Lead - End User Services
at
Weir Minerals
LinkedIn matched
✓ Verified July 2026
2 data sources
Profile completeness 86%
Current company
Role
Team Lead - End User Services
Location
Greater Montreal Metropolitan Area, Canada
Company size
Who is Kevin Holmes? Overview
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Quick answer
Kevin Holmes is listed as Team Lead - End User Services at Weir Minerals, a with 5076 employees, based in Greater Montreal Metropolitan Area, Canada. AeroLeads shows a matched LinkedIn profile for Kevin Holmes.
Kevin Holmes previously worked as Senior IT Systems Administrator at Weir Minerals and IT Support Analyst at Weir Minerals.
Company email context
Email format at Weir Minerals
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Weir Minerals
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Profile bio
About Kevin Holmes
Kevin Holmes is a Team Lead - End User Services at Weir Minerals. He possess expertise in it service management, service desk, itil, bmc remedy, incident management and 40 more skills.
Listed skills include It Service Management, Service Desk, Itil, Bmc Remedy, and 41 others.
Current workplace
Kevin Holmes's current company
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Weir Minerals
5 roles · 23 years
Kevin Holmes work experience
A career timeline built from the work history available for this profile.
Senior It Systems Administrator
It Support Analyst
Sep 2017 - May 2019
Senior It Support Coordinator
May 2014 - Sep 2017
Supervisor/Technical Lead
Technical Lead/Supervisor • Managed a Team of 30 Technical Support Analysts• Managing and Maintaining SLA’s at a consistent level by developing, managing operational standards.• Managed process improvement methods and measurements.• Managed an escalation and notification team, creating new procedures and escalation documentation for the supported clients.• Interface with customers, management, knowledge engineers and analyst team members with regards to the content/organization of the service desk knowledge base.• Coach/mentor analysts relating to performance issues.• Participate in Daily Service Review meetings and Service Restoration calls as required.• Monitor, analyze and report on daily adherence, productivity and performance stats for the assigned client using productivity tools.• Perform monthly Call Observation and Ticket Evaluation activities for the SDA team members.• Monitoring ACD systems by using live and historical Avaya/CMS reports.• Interface with customers to resolve pending issues/tickets.• Perform interviews and make decisions on new hires/replacement analyst(s)• 24/7 on-call availability to assist SDA team members to resolve issues.
2004 - Apr 2013
Team & coworkers
Colleagues at Weir Minerals
Other employees you can reach at minerals.weir. View company contacts for 5076 employees →
NK
Nadia Kyme
Colleague at Weir MineralsGreater Perth Area, Australia
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SM
Sowbhagya M
Colleague at Weir MineralsBengaluru, Karnataka, India
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FG
Francisco Garcia Lopez
Colleague at Weir MineralsSantiago Metropolitan Area, Chile
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ES
Elina Safronova
Colleague at Weir MineralsKhabarovsk, Russia, Russian Federation
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WP
William Peate
Colleague at Weir MineralsNew South Wales, Australia
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DR
Daiane Ribeiro
Colleague at Weir MineralsJundiaí, São Paulo, Brazil
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CG
Craig Graber
Colleague at Weir MineralsGreater Perth Area, Australia
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JR
Jenny Rusu
Colleague at Weir MineralsAdamsburg, Pennsylvania, United States
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TM
Thuso Montshiwa
Colleague at Weir MineralsPretoria, Gauteng, South Africa
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PP
Peter Potter
Colleague at Weir MineralsManama, Capital Governorate, Bahrain
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Nadia Kyme
Colleague at Weir MineralsGreater Perth Area, Australia
View →
SM
Sowbhagya M
Colleague at Weir MineralsBengaluru, Karnataka, India
View →
FG
Francisco Garcia Lopez
Colleague at Weir MineralsSantiago Metropolitan Area, Chile
View →
ES
Elina Safronova
Colleague at Weir MineralsKhabarovsk, Russia, Russian Federation
View →
WP
William Peate
Colleague at Weir MineralsNew South Wales, Australia
View →
DR
Daiane Ribeiro
Colleague at Weir MineralsJundiaí, São Paulo, Brazil
View →
CG
Craig Graber
Colleague at Weir MineralsGreater Perth Area, Australia
View →
JR
Jenny Rusu
Colleague at Weir MineralsAdamsburg, Pennsylvania, United States
View →
TM
Thuso Montshiwa
Colleague at Weir MineralsPretoria, Gauteng, South Africa
View →
PP
Peter Potter
Colleague at Weir MineralsManama, Capital Governorate, Bahrain
View →
FAQ
Frequently asked questions about Kevin Holmes
Quick answers generated from the profile data available on this page.
What company does Kevin Holmes work for?
Kevin Holmes works for Weir Minerals.
What is Kevin Holmes's role at Weir Minerals?
Kevin Holmes is listed as Team Lead - End User Services at Weir Minerals.
Where is Kevin Holmes based?
Kevin Holmes is based in Greater Montreal Metropolitan Area, Canada while working with Weir Minerals.
What companies has Kevin Holmes worked for?
Kevin Holmes has worked for Weir Minerals, Fls Transportation Services, Inc., and Csc.
Who are Kevin Holmes's colleagues at Weir Minerals?
Kevin Holmes's colleagues at Weir Minerals include Nadia Kyme, Sowbhagya M, Francisco Garcia Lopez, Elina Safronova, and William Peate.
How can I contact Kevin Holmes?
You can use AeroLeads to view verified contact signals for Kevin Holmes at Weir Minerals, including work email, phone, and LinkedIn data when available.
What skills is Kevin Holmes known for?
Kevin Holmes is listed with skills including It Service Management, Service Desk, Itil, Bmc Remedy, Incident Management, Active Directory, Team Leadership, and It Operations.
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