Kholoud Osman Email & Phone Number

Abu Dhabi Emirate, United Arab Emirates

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standardsSupervised team members to confirm compliance with set procedures and quality requirementsWorked with team to identify areas of improvement and devised solutions based on findingsBuilt strong relationships with customers through positive attitude and attentive responseConducted training and mentored team members to promote productivity, accuracy, and commitment to friendly serviceHeld weekly team meetings to inform team members on company news and updatesMonitored time and attendance, enforcing compliance with company procedures relating to absenteeismReviewed, implemented and updated company records related to team activities for future referenceCreated and managed project plans, timelines and budgetsSupported creation of detailed, technical financial models to value potential acquisition targets

United Arab Emirates

Dubai, United Arab Emirates

Monitored team performance and provided constructive feedback to increase productivity and maintain quality standardsSupervised team members to confirm compliance with set procedures and quality requirementsWorked with team to identify areas of improvement and devised solutions based on findingsBuilt strong relationships with customers through positive attitude and attentive responseProvided reporting for forecast analysis and ad-hoc reporting in support of decision-makingSupported creation of detailed, technical financial models to value potential acquisition targetsCultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materialsMaintained database systems to track and analyze operational data

Abu Dhabi Emirate, United Arab Emirates

Motivated sales team to exceed sales quotas through friendly competition and other incentive programsDeveloped strong and lasting rapport to improve customer service and retain valued clientsOvercame objections and closed sales while following company policies and legal requirementsAssisted customers with Personal lone selection through carefully curated questionsTrained and supported sales force with closing dealsDemonstrated product and answered questions for prospective customersStocked merchandise, clearly labeling items, and arranging according to size or colorEngaged in friendly conversation with customer to better uncover individual needsCreated inviting environment for customers by maintaining store organization and cleanliness

Abu Dhabi Emirate, United Arab Emirates

Maintained and built close relationships with customers through regular contact and visitsMonitored, followed-up and escalated cases to meet customer response commitmentsRetained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership roleWorked with clients to address and respond to client and partnership management issuesDeveloped summaries to assess each client's participation level and determine targets for follow- up plansLiaised with clients by phone, email and text messaging to meet client needs and define expectationsBuilt and maintained relationships with new and existing clients while providing high level of expertiseDeveloped loyalty programs to reward and maintain customer retentionCollaborated with clients to maintain relationships and provide customers with thorough support and guidanceOffered competitive commercial banking solutions and retail financing options

Cairo, Egypt

Monitored, followed-up and escalated cases to meet customer response commitmentsMaintained and built close relationships with customers through regular contact and visitsRetained and grew portfolio of relationships by performing proactive, mobile and value-adding partnership roleLiaised with clients by phone, email and text messaging to meet client needs and define expectationsMonitored customer feedback and generated reports to identify areas of improvementCreated and maintained databases to track customer discussions and preferences for accurate, updated recordsEducated and worked with clients on ROI terms to find accurate solutions

Cairo, Egypt

Met customers in homes and businesses to discuss and demonstrate productsForecasted sales and established processes to achieve sales objectives and related metricsPut together sales proposals and contractsRegularly visiting companies' site, meeting customers and getting product feedback and supporting them to solve an issue occurActing as a role model for junior staff by setting high standards through personal behavior and actionsComply with all bank policies, processes and proceduresEstablishes business connections with current client, attracts potential clientsAnd provides them with comprehensive, prompt and efficient customer service to maximize the Bank's market share and reaches the set targets, in the terms of Retail productsCross sell other bank's profitabilityReceive, handle and resolve customer complaints in a timely manner to maintain or increase satisfactionReceives and checks (retail) loan applications and all the necessary documents, including the required collaterals in accordance with the Bank's procedures in order to provide a prompt and efficient customer servicePrepare and review all required reports and KYC forms to ensure that all transactions are adhered to the bank's policies and proceduresExecutes and complies with the relevant internal procedures, transactions, local regulations and central Bank of Egypt decisions, Management Memorandums and ordersInforms the operations head, the Branch Manager or the compliance Officer and internal Auditors about any violations of the internal order or problems with customers, any suspicious

Cairo, Cairo, Egypt

Established ambitious sales targets, managed deployment strategies, and developed go-to-market plans to capitalize on every revenue opportunityEnhanced sales operations through development of new sales strategies, cold calling techniques and customer follow-upForecasted sales and established processes to achieve sales objectives and related metricsPrepared sales reports with informative graphs and charts to outline key dataMotivated and self-driven professional with banking sales communication skills. Problem resolution1st best seller for 2015 in the bank exceeding the targets with 218%With zero staff complain against meDealt with 3,000 customers within the last year to expand the bank products in different companies