Job Responsibilitiesa)Maintain contact with and engage semi-con companies to solicit projects. Handles multi-million-dollar projects from various fab customers in Singapore, Europe & USA.b) Understand the customers’ requirements and follow up which include the following:•Analyse the customer’s problems and needs, do project scoping, identify the components, software, additional design work and integration required. •Develop the prototype for proof of concept (POC) leverage on systems that had been previously developed. However often require customisation as customers have different requirements and brands and versions of machines. •Present and demonstrate POC to the customer to confirm the functionalities and designs.•Negotiate with suppliers/sub-contractors on the pricings and delivery timelines. •Check the availability and plausible delivery dates of hardware/components.•Conduct internal meetings with internal Sales Director and external Supplier on the project pricings strategy. •Prepare sales proposal, which is preceded by doing costing of components and 3rd party cost as well as internal resource requirementsc)Present sales proposals to customers and negotiate pricings and terms with the view to conclude the deals.d)For the successful deals, design, prepare and quality check the first set of deliverables. Thereafter activate and guide the Engineers to produce the other sets.e)Engage and negotiate with suppliers/sub-contractors on the order quantity and delivery schedule and give instructions for the Customer Service Team to procure and follow up.f)Monitor the delivery of the components and progress of the assembly/production of the end product sets.g)Liaise with customers to secure installation windows and plan the installation schedule.h)Oversee the installation and testing of the systems/products and determine and direct follow up actions to resolve the issues, if any

Set up and manages all engineering resources to meet all orders fulfillment and development of new projects in a timely manner including on-sites installation and after sales services. Leads in Engineering efforts in technical transfer projects and acts as a technical resource for all of GBS’s products and applications. Shear-head and facilitates continuous improvement projects that add values to customers. Develop new engineering products or solutions to increase company revenue. Conducts training seminars and presentations for internal and external customers.My daily job involves supporting overseas sales and managing a local engineering team to install, maintain and provide after-sales service of company’s products. Delegating tasks to my team effectively. Conduct briefings to keep my team up to date on their progress, clearly define my expectations from them and updates them on organization’s future directions. Motivates my team and keeps them moving forward. Maintaining good communications between the employers and the employees.Working in close collaboration with all customers and partners, from problem identification to the deployment of the solutions. This approach provides me with an in-depth understanding of my customers' needs and enables me to accurately scope and define the specifications for the solutions.Achievements• Lead in participation of attaining ISO 9001 Certification.• Completion of 1.5 million dollar project (ERM) Energy Reduction Module from Globalfoundries Singapore in 2015. • Replicated the ERM success to United Microelectronics Corporation, UMC Singapore. • Awarded BizSAFE level 3 certificate from the Workplace Safety and Health Council upon successful attainment of Risk Management Implementation Plan certification from the Singapore Workforce Skills Qualifications.• Awarded 2.7 million dollar project (RCM) Remote Control Management from Micron Semiconductor Singapore in 2016.

Specialize on Twinscan XT and NXT Lithography Systems:Specialize on 300mm Twinscan XT and NXT Lithography Systems:As a senior customer support Engineer, I support the business of ASML’s customers. Handling the maintenance of semiconductor lithography systems at customer sites, delivering best-in-class customer satisfaction professionally with particular focus on machine up time by means of time and resource management.• Install, maintain and commissioning of high tech semiconductor lithography machines. Field-test new systems and optimize them to suit the customer’s working conditions. Analyzing, tuning and calibrating the machine to find that extra one percent of yield improvement that puts it ahead of its rivals. • My daily job involves analyze, diagnose, troubleshoot and perform effective actions and repairs on ASML systems using system documentation, structured approach, relevant tools and skilled knowledge of the products responsible for continuous improvement programs on our product’s performance based on constant advances in technology, higher throughput and lower costs. • Continuous studies of the company’s products in the fields of Metrology, Robotics, Sensors, Mechanics, Illumination, Optics, Contamination and Temperature Control, etc. taking into consideration the high level of pioneering technology being deployed by the company.• My role also involves travel often at short notice.• In short, I need to know and learn everything of ASML systems using this knowledge to help solve customer’s problems. Maintaining a strong understanding of customer’s needs and how our products can meet these requirements by means of strong product knowledge, data acquisition and analysis.

Specialize on Thermal Process Systems:TEL-Alpha8SE, TEL-303i, TELINDY, TELINDY-Plus and TELFOMULAAs a Field Service Engineer my job is to provide full 24/7 support for Semiconductor factories. I supported 200mm Semiconductor fabs like Numonyx and SSMC for a year. With good performance results, I was quickly promoted to senior engineer supporting 300mm fabs like Micron and UMC semiconductor as post of product engineer. My job scope consist of :• Setting up of new tools, ensuring the machines are performing in its best specifications yet keeping within the installation schedule.• Provide fast support on urgent on-site troubleshooting of faulty equipments and rectify them quickly, ensuring minimum tool down time, maximizing equipment performance.• Mechanical related trouble-shooting consists of solving machine alarms. Understanding sensors status, re-alignment and teaching of robotic arms, rectifying software and hardware interlocks and replacement of faulty components. • Electrical related trouble-shooting consists of reading of circuit diagrams to trace the source of missing signals. Example, faulty electrical printed circuit boards, relays and fuses. •Allocating daily tasks, handling and guiding new engineers in their job.• Attend meeting with customers. Compile and present reports on machines issues, continuous improvement projects, modifications and prepare maintenance and trouble-shooting procedures.

As a Field Service Engineer my job is to provide full 24/7 support for various types of Metrology tools use in Semicon wafer fabs and Harddisk plants. Rigaku Corporation http://corp.rigaku.com/semi/ XRF (X-ray Fluorescence) Spectrometers and XRD (X-ray diffraction) Systems.Micro Advance Technology http://www.mat.co.kr/ Abatement systems.Toshiba IT & Control Systems Corporation http://www.toshiba-itc.com/cat/en/prod03.htmlOpen Tube X-Ray Inspection Systems.• As a Field Service Engineer my job is to provide full 24/7 support for various types of Metrology tools use in Semicon wafer fabs and Harddisk plants. My job scope consists of supporting different Semiconductor and Hard-disk fab such as Global Foundries, Micron, ST-Microelectronics, SSMC, Seagate and Showa Denko regarding equipment issues. Ensuring uptime and equipment performance is maximized.• My job involves setting up, evaluate and establish correlations and recipes on new equipments. I maintain the equipments by carrying out routine machines parameters checking, calibrations and preventive maintenances ensuring the machines are performing in its best specifications. At times, I need to attend to urgent on-site troubleshooting on faulty equipments and rectify them. • My job also requires me to liaise very closely with many different fabs engineers training me to understand very well the needs and requirements in order to perform well in this fast phase industry.

• My responsibility was to assist to setup and maintain systems of various types of Metrology equipment. This includes Preventive maintenance, Calibration and further development of Equipment. I was to ensure the machines under my care were performing to its optimum capability and were accurate and stable. I had to further improve and have an in-depth knowledge of equipment under my care in order to further help my department to develop advance HD programs. I was to lead by example to my juniors to train them in the Systems of the Test Equipment Group to maintain and enhance Group effectiveness.• Setup and Maintain Product Specification system. Study and evaluation of New Equipment. Maintain systematic control and maintenance of Test Equipment (Preventive Maintenances and Calibrations). Establishing Correlation between related Test Equipment to facilitate the Research and Development of HD Media.• Create and maintain Standard Operation Procedures Maintenance and Calibration documents of Test Equipments. Conduct, Enhance and Maintain Machine Gauge Reproducibility and Repeatability system. Train relevant personnel on the usage and care of Test Equipments. Understands and enhance application of Test Equipment to Research and Development Department.