Customer Service a) Communicating courteously with customers by telephone, email, letter and face to face;b) Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service staff.c) Handling customer complaintsd) Analysing statistics to determine the level of customer service organisation is providing.e) Developing customer service procedures, policies and standards for organisation.f) Staff recruitment and appraisals.g) Handle administrative work and lead a team of pre-sales & service engineer.h) In charge of overall sales & service operation.Pre-Sales & Post-Salesa) Providing advice & proposal preparation to customers on organisation products (Printer & Printing Solutions).b) In charge in implementing Print Management & Other Printing Solutions.c) Conduct Product/Solutions Demonstration.d) Experienced in printing solutions project with success case in education sector.STRENGTHS:a) Pre-Sales & Post Sales Experienceb) Leadership Skill c) Customer Service d) Multi-Tasking AbilityADDITIONAL SKILL:a) Assist Chief Operating Officer in Business Operation.b) Assist in company business development & marketing planning.c) Dealing with Vendors & Suppliers on procurement & sales support.d) Proficient in Microsoft Word, Excel, Powerpoint and etc.e) Fluent in three other spoken languages - Cantonese, TeoChew and Hokkien.