Khoo Kar Koo Email & Phone Number

Shah Alam, Selangor, Malaysia

-Formulation, dissemination and implementation of logistics SOPs.-Defining and improving on key metrics of fulfillment performance in FCs.-Resourcing 3PL on fulfillment and negotiating with 3PL for new contract.-Desigining and setting up new fulfillment centre, involved in warehouse expansion project. -Review the delivery KPI with courier services company and warehouse KPI with 3rd party warehouse. -Monitoring daily warehouse operation such as inbound, outbound, order fulfillment, cycle count and so on.-Troubleshoot the operation issues and workout on the improvement plan from time to time. -Cost control in fulfillment centre including resell recycle material, liaise with 3rd party on the reduce of fulfillment rate due to order increased.-Perform daily cycle count and monthly cycle count, ensure zero stock variance for high value/ non high value stocks.Training/ Supports:1) Undergo 2 weeks training in Xiaomi Beijing Office and warehouse for the knowledge on operation and reporting matters. 2) Being selected to support and provide training to India Logistics Team for newly set up warehouse in Bangalore India. (India is the biggest Asian Market)Achievements:1) Improve on stock accuracy –Stock accuracy recorded at average 98% for the first 2 months, but able to achieve 100% stock accuracy from 3rd month onwards till now. 2) Improve the delivery performance –Average delivery timeframe improved from 2.65 days to 1.55 days among 3 courier service companies throughout the 2015.3) Reduce customer complaints from the highest 28 cases per month to lowest o case per month.4) Improve on the 5s housekeeping from 82% to 100% in 2015. 5) Won the safety champion award for 2 consecutive months for Jan16 and Feb16.

Shah Alam, Selangor, Malaysia

Operation Executive (June 2009 until Jan 2015 –Worked for 5 yrs 8 months)1.Warehouse Operation (Dry/ Chill/ Frozen/ Air Cond Storage, total 9k pallet space)Responsible for ensuring the efficient and transparent operations of logistics function, manage day to day 4PL operation at 3PL warehouse. (Total Service Provider -Tiong Nam Logistic Solution) 2.Transportation Operation and administration-To manage and control 3PL transportation operation and activities and ensure the standard operation procedures of the transportation are strictly adhered. -To provide efficient and effective support to customer service department. -Coordinate with 3PL Warehouse Personnel, both in development of proposals and on day–to-day logistics issues and activities, to ensure that are appropriately supported by logistics function -Work closely with and coordinate with Internal Division in all Logistic/operational matters. 3.Report Management -To monitor and review 3PL transportation KPI set up and agreed by TN.(On time delivery)-To monitor and report all Customer Complain for transportation activities -To monitor and review on the collection of goods return from customers.-To conduct Daily Operation Review(DOR) with service provider to review on daily operation issues. 4.Responsibility and Accountabilities-To manage, maintain and perform quality and efficiency of administrative support. -Troubleshoot and provide solutions to improve and eliminate all issue encountered from transportation operations. -To manage the delivery of the 3PL operations team outputs ensuring all activities are carried out competently, efficiently and within Transportation Standard Operating Procedures. -Ensure that physical stock counts are performed on a regular schedule, and that any discrepancies are fully investigated and resolved.-Manage and address all operational aspects of customer complaint -Ensure that KPI reports are prepared in accurate and timely manner on a monthly basis and review

Shah Alam, Selangor, Malaysia

-Plan, manage, coordinate daily warehouse operations such as inbound from suppliers, outbound to customers, ensure on time delivery.-Handle trouble shooting, lead warehouse admin team and operation team. -Ensure implementation of 6’s housekeeping of entire warehouse on schedule.-Manage any maintenance and EHS related matters for merck premises and warehouse.-Handle stocks safekeeping and perpetual stock inventory, investigate on discrepancies. -Plan of work schedule and able to be hands on and support activities inside warehouse. -Prepare monthly or daily report, KPIs and manage expenditure. -Proper arrangement with waste supplier for any stocks to be disposed, segregation of the materials for recycles and liaises with suppliers on collection. -Monitor the repacking process to ensure job done to meet deadline. -Achievements: Improve warehouse 6S housekeeping, improve delivery problems.

Shah Alam, Selangor, Malaysia

1. Daily Operation: • Supervise in manpower planning for daily operational warehouse activities, managing a team of staff and ensuring the warehouse policies and procedures ISO 9001 are followed.• Ensure unload and load goods in safe manner, stocks keep in good safe in the warehouse by taking a proactive approach in initiating protective and preventive measures.• Responsible for truck arrangement and planning daily deliveries, managing any inbound or outbound activities with 3rd party warehouse• Keeping inventory control systems up-to-date and planning future capacity requirements. • Training staff, monitoring and review their performance and progress.• Motivating, organizing, encouraging teamwork within the workforce to ensure set productivity targets are met. • Proper filing of all documents to ensure that easily accessible for audit purpose. • To assist in daily receiving from suppliers, issuing and receive good return from production. • To observe and practice FIFO, JIT system. 2. Inventory Control: • Plan and coordinating weekly recycle count, monthly stock take and global stock take. • Daily updating of inventory control system (Microsoft Navigation Axapta), find out solution for any stocks variance.• Highlight on stocks when it reaches minimum level and placed orders.• Ensure all material return to warehouse every last day of month for monthly closing purpose.3. Project participation: • 5’s Housekeeping Project • Safety Campaign • Innovative creative circle (ICC)4. Course/ Training Attended: • Effective Inventory Control & Warehouse Operations.• GMP/ HACCP/ ISO, Kaizen (continuous improvement) • Training program in HK & China Plant.5. Achievements: • Improved global stock take accuracy from year 2005 (86%) to 2006 & 2007(100%)• Improved Good Manufacturing Practice(GMP) from year 2005 (83%) to 2006 (91%), 2007 (98%)

Ara Damansara, Selangor, Malaysia

• Oversee all warehousing operation including receiving, outgoing goods, order-picking, returned goods and stock take activities. • Monitoring and maintaining and guiding the warehouse team to perform their job duties in compliance with the established policies and procedures. • Updating the stock level in UBS stock control software. • Planning future capacity requirements.• Preparing & maintaining proper warehouse reports & records to MD. • Executing transfer of stocks to production department and from factory. Achievements: Participated in setting up a new warehouse, improved warehouse procedure from time to time. Achieved better stock take accuracy result in 2005(87%) compare to 2004(71%)

Bachelor’S Degree, Business Administration (Human Resource Management), Second Class Upper

Associate’S Degree, Diploma In International Business, Second Class Upper