Kathy Hooker Email and Phone Number

KRAUS FLOORING, Dalton, GeorgiaInside Sales Representative, 2016-PresentWork directly with dealers to ensure Kraus is represented within their stores. Work with Outside Sales Representatives to help them with their territories.• Selling displays and Remnant packages.• Call on retail flooring stores to offer products and specials. • Retain customer records.

MOHAWK INDUSTRIES, Calhoun, GeorgiaAccount Support Specialist II, 2007-2015Worked directly with sales agents to resolve problems for customers of carpeting, laminate, and hardwood flooring manufacturer. Arranged delivery for expedited orders. Collaborated with production to ensure that production remained on schedule. • Processed orders and customer inquiries and complaints. Advising customers of what is available and offering suggestions to complete the sell. Troubleshot problem orders. • Supported sales and management efforts, coordinated materials and display deliveries, as well as prospect and customer follow-up at residential and multi-unit trade shows. • Worked on various special projects, including serving on test team for implementing the RedPrairie® shipping system. • Responsible for the full customer experience with Mohawk’s largest customersResidential 2007-2012Maintain customer accounts and order entry. 4% claims in 4 years.

Scheduled appointments for repair, troubleshot for easy fixes, and worked with outside vendors for repairs, as well as on Hoover line for troubleshooting and repair and replacement options. Within six months of hire, given increased responsibility dealing with extended warranty customers.• All calls scored at 95 or higher.

Worked with customers via phone regarding installation of services, addition of features, billing questions, and payment options. Selling products and services. Member of support team applying mailed-in and credit card payments, credit memos, and bank resolutions. Collaborated with billing completion and rejected orders team. Served as senior team member last three years of tenure.• All calls were scored at 95% satisfaction or higher.