Khye Wei Khoo Email & Phone Number

Penang, Malaysia

Kuala Lumpur

-Tracked customer interactions using Client Software, helping the team identify trends and areas of improvement in service delivery. -Resolved concerns with products or services to help user problem. Sought ways to improve processes and services provided. -Handle customer inquiries through at live chat only.and open ticket if needed to Team Leader. -Reason Leave : The reason for leaving is the belief that the cryptocurrency project is not suitable for oneself. However, during the short training period, I gained a lot of knowledge about cryptocurrency, communication skills, and understanding of using company software to find information. -Reference Check: HR Recruiter Chok Poh Yin:016-321 6978

Bayan Lepas,Penang,Malaysia

-Support Customer to place online orders with the client.-Provide timely support to customers through available communication channels (inbound and outbound phone call.-Processing payments and confidental client information in a manner that is precise and safeguards the customer's personal and financial payment data at all times.-Proactively support customers to mitigate the risk of damage to the client's brand and customer loyalty.-Identity and escalate priority issues through appropiate channels as and when necessary .-Works harmoniously with other team members to identify better ways of working and promotes a culture of continuosly improving the customer support experience.-Maintains and improves quality of service by sharing suggestions and recommendations.-Keeps job knowledge and skills up date by attending training and continuosly learning.-Meets all key performance indicators set by the company and client.-Adheres to the policies and procedures set by the company and client.

Penang, Malaysia

-Supported students with helpful study habits and exam strategies.-Motivated students with accurate feedback and positive reinforcement.-Developed comprehensive lesson plans that incorporated multiple modes of instruction, ensuring a well-rounded educational experience for all learners.-Utilized various assessment tools to evaluate student progress and adjust instruction accordingly for optimal results.-Taught a total of more than 20 junior 1,2, senior 1 and foreign students.

Penang, Malaysia

-Implemented behavior modification strategies, resulting in improved self-regulation and classroom participation among students.-Planned and implemented integrated lessons to meet national standards.-Developed and administered tests for students to measure academic proficiency andunderstanding.-Developed strong relationships with students, parents, and colleagues by maintaining openlines of communication and fostering a supportive learning environment.-Taught more than 150 students from Junior 1, 2,Senior1andforeignstudents ChineseLanguage.-IGCSE foreign student at Chinese language all achieve A due to effective teaching methodsand strategies.-Be an advisory teacher in charge of a student Co-Curiculum of Chinese Orchestrasociety,manage attendance records and ensure that the financial account is accurateand balanced.-Developed methods to engage the class and teach the subject matter in an interactiveway.

Klang, Selangor, Malaysia

-Collaborated with fellow teachers for curriculum development, sharing best practices and innovative teaching techniques.-Used Excel and Word to monitor and record student progress.Immersed students in unfamiliar cultures by devising hands-on activities.-Utilized various teaching methods, including technology and other interactive activities to enhance learning experience.-Taught more than 350 students from Junior 1 to 3 Chinese Language.-Served as form teacher to 40 students and managed attendance records, timetable and schedule planning and class engagement to ensure students are motivated.-Provided pastoral care and counselling to students who require additional attention and personal development support.-Be an advisory teacher in charge of a student Co-Curiculum of Chinese Orchestra society,manage attendance records and ensure that the financial account is accurateand balanced.-Take a Diploma in Education course to improve teaching skills, manage students andmanagement.-Take the 7 Habits of Highly Effective People course to learn how to take initiative,develop 4 a mission and values within the organisation, communicate interpersonally and etc.

Kampar, Perak, Malaysia

-Advised students on educational, career,co- curiculum and social opportunities.-Coordinated school-wide events promoting sense of unity among students, staff, and families within community.-Mentored individual students, providing academic support and guidance for improved performance and personal growth.-Oversaw career and job fairs to connect students with area schools and employers.-Taught 150 students from Junior 1 to 3 Chinese Language.-Served as form teacher to 35 students and managed attendance records, timetable and-schedule planning and class engagement to ensure students are motivated.-Be advisory teacher in charge of student Co- Curiculum of military band society, manage attendance records and ensure that financial account is accurate and balanced.-Take part in the seminar to improve teaching skills and learn how to use Microsoft products such as Microsoft Word, Microsoft Excel and Microsoft Powerpoint.

Kampar, Perak, Malaysia

Managed the daily operations of the bookstore and proofread the book in 1 month.I've edited books to localise the content and adapt it to the needs of local readers.Do the daily work and promote the books to the customer.

Master'S Degree, Business Administration And Management, General, Cgpa 3.81

-Digital Settlements: Attitudinal Considerafions to Mobile Wallet Usage, - Research Project Grade A+ 4.0 -Overall Results CGPA 3.81/4.0.

Bachelor'S Degree, Chinese Studies, 2Nd Class Honours

Activities and Societies: 1. couse representative 2. chinese debater 3. join short drama, erhu solo performance and etc.

Diploma In Education, Education, Cgpa 3.79

-Fully sponsored by Pin Hwa High School. -Achievement CGPA 3.79/4.0 -Finish Learning: EDUCATIONAL PSYCHOLOGY,CLASSROOM MANAGEMENT,TEACHING.

Secondary School, Business/Commerce, General