Kimberly Hope Email & Phone Number

Redmond, WA, US

On Contract For Microsoft: Windows Privacy

• AI Mentorship: Originated and led DLI AI Mentorship group exploring A.I. capabilities and news, June 2023–June 2024
• Privacy and Data Access Compliance: Ongoingly managed compliance bugs, event approvals, and access requests – coordinating with engineering team owners, Microsoft lead, and our vendor team members
• Data and Reporting: Pulled from data and reported weekly QA numbers for privacy compliance bugs
• Documentation: Created process efficiencies and wrote, developed, and maintained all SOP documentation
• Team Leadership and Training: Provided training, oversight, and QA for a team of 2-6
• Special Projects Management: Drove down compliance bugs for Trustworthy Computing initiative: created communication plan to internal stakeholders, drove weekly action, and verified and closed bugs – using email.

• For IT Pro Admin audience, edited articles for style, voice, and SEO, for preview launch of Microsoft Teams
• Built and published articles following the Office Style Guide and using DxStudio
• Worked with product and marketing teams and customer feedback to add and update FAQs

• Improved SEO rank and search returns: 63% increase in search to team’s Office 365 content
• Created and delivered SEO training for writers in all of my Microsoft organization
• Project managed workflow and quality improvements, including importing external (GitHub) repository use data, automating creation of content-tracking work items, and a process to scrape page titles and SEO descriptions.

• Merged 6 product TechCenter websites; owned project management in all areas: data analysis, communications, coordination with site owner stakeholders and localization, and build of webpages – cut 217 webpages to 41.
• Owned publishing, process improvement, and stakeholder communication for IT Pro and developer content
• Managed vendors (task assignment, workload balancing, and course-correction)
• Edited technical articles, blogs, and ReadMe files

• Edited and published MSDN Library technical articles, white papers, and webpages for SharePoint and MS Project
• Primary editor for all SharePoint webpages and Resource Centers on MSDN Office Developer Center website
• Pioneered social media in my group by adding social media website links and publishing developer content to YouTube

• Edited MSDN Library technical articles, white papers, and webpages
• Conducted final quality assurance for all Office Developer Documentation articles
• Managed content release and multi-step publishing for technical articles and downloads
• Developed team SEO standards and worked with writers to implement

• Edited technical and non-technical websites (Tech
• Ed, Security Summit conference, Visual Studio)
• Executed ongoing publishing for feature articles, email newsletters, and webpages; drove weekly content updates
• Built webpages for Office XP, Servers, Developer Tools, and Visual Studio (using Interpress and Visual InterDev production tools)
• Solved for website cross-browser compatibility and down-level toolbar compatibility
• Hand-coded the first templates for Microsoft.com homepage and created use of transparent images in a table to control spacing