• AI Mentorship: Originated and led DLI AI Mentorship group exploring A.I. capabilities and news, June 2023–June 2024• Privacy and Data Access Compliance: Ongoingly managed compliance bugs, event approvals, and access requests – coordinating with engineering team owners, Microsoft lead, and our vendor team members• Data and Reporting: Pulled from data and reported weekly QA numbers for privacy compliance bugs• Documentation: Created process efficiencies and wrote, developed, and maintained all SOP documentation• Team Leadership and Training: Provided training, oversight, and QA for a team of 2-6• Special Projects Management: Drove down compliance bugs for Trustworthy Computing initiative: created communication plan to internal stakeholders, drove weekly action, and verified and closed bugs – using email communication, tagged bug comments, and chat messages, reduced bugs from 186 to 12 in four weeks

• For IT Pro Admin audience, edited articles for style, voice, and SEO, for preview launch of Microsoft Teams• Built and published articles following the Office Style Guide and using DxStudio • Worked with product and marketing teams and customer feedback to add and update FAQs

• Improved SEO rank and search returns: 63% increase in search to team’s Office 365 content• Created and delivered SEO training for writers in all of my Microsoft organization• Project managed workflow and quality improvements, including importing external (GitHub) repository use data, automating creation of content-tracking work items, and a process to scrape page titles and SEO descriptions for review and improvement

• Merged 6 product TechCenter websites; owned project management in all areas: data analysis, communications, coordination with site owner stakeholders and localization, and build of webpages – cut 217 webpages to 41 (81% reduction) while maintaining proven essential customer-facing content• Owned publishing, process improvement, and stakeholder communication for IT Pro and developer content• Managed vendors (task assignment, workload balancing, and course-correction)• Edited technical articles, blogs, and ReadMe files

• Edited and published MSDN Library technical articles, white papers, and webpages for SharePoint and MS Project• Primary editor for all SharePoint webpages and Resource Centers on MSDN Office Developer Center website• Pioneered social media in my group by adding social media website links and publishing developer content to YouTube

• Edited MSDN Library technical articles, white papers, and webpages • Conducted final quality assurance for all Office Developer Documentation articles • Managed content release and multi-step publishing for technical articles and downloads• Developed team SEO standards and worked with writers to implement

• Edited technical and non-technical websites (Tech•Ed, Security Summit conference, Visual Studio)• Executed ongoing publishing for feature articles, email newsletters, and webpages; drove weekly content updates• Built webpages for Office XP, Servers, Developer Tools, and Visual Studio (using Interpress and Visual InterDev production tools)• Solved for website cross-browser compatibility and down-level toolbar compatibility• Hand-coded the first templates for Microsoft.com homepage and created use of transparent images in a table to control spacing• Built the first online interactive feedback form for the Seattle Public Library website