• Forecast, order, stock and merchandise product • Ensure prompt reconciliation of store paperwork• Provide prompt, efficient and courteous customer service• Maintain a clean, customer friendly environment • Process customers transactions using an electronic cash register • Assist with management of store staff

• Assisted clients in new project setup by providing consultative problem-solving solutions to satisfy customer requirements • Successfully achieved 10 ~15% sales growth in the year 2006 to 2009 • Implemented local marketing and research programs to better understand clients needs, fulfill client objectives and target new business effectively • Produced an extensive database of potential 300 new clients within 12 months to analyze market trends, competitors, and customers • Arranged sales and product seminars for dealers to develop their skills and address opportunities; positively impacting the business and driving strategic sales partnerships that lead dealers sales 15 ~ 20% increase in every year • Re-engineered policies and procedures for improved customer service including how to effectively negotiate and how to successfully resolve customer service problems• Prepared monthly sales reports and forecast on past and projected sales volume, problem analyses and sales strategies and presented outcomes to the board of directors • Managed a team of 15 employees, providing training and succession planning