Karim Hosny Email & Phone Number

Cairo, Egypt

Saudi Arabia

Egypt

Cairo, Egypt

- Find business opportunities and manage customer relationships.- Responsible for the preservation and expansion of our customer base.- Provide professional after-sales support to enhance the customers’ dedication.- Remain in frequent contact with the clients in your responsibility to understand their needs.- Respond to complaints and resolve issues aiming to customer contentment and the preservation of the company’s reputation.- Provide superior customer support via email and telephone.- Host training sessions and maintain existing and create new training materials for new customers on the onboarding phase.- Maintain accurate records and provide pertinent reporting about customers,- Help customers find creative uses and implementations for their suite of services to match their fundraising needs.- Develop expertise in all products and solutions that Network for Good provides and be able to train and clearly explain the benefits and functionality of each solution.

• Help customers find creative uses and implementations for their suite of services to match their fundraising needs.• Host training sessions and maintain existing and create new training materials for new customers.• Provide superior customer support via email, online chatting, and telephone.• Collaborate with the Customer Success Manager on outreach strategy to increase customer engagement, drive donation volume, and maintain high levels of customer retention.• Performs other duties as assigned.

Cairo Governorate, Egypt

Enactus is an international non-profit organization that brings together student, academic and business leaders who are committed to using the power of entrepreneurial action to improve the quality of life and standard of living for people. Guided by academic advisors and business experts, the student leaders of Enactus create and implement community empowerment projects around the globe. The experience not only transforms lives, it helps students develop the kind of talent and perspective that are essential to leadership in an ever-more complicated and challenging world....Our mission is to bring together the top leaders of today and tomorrow to create a better, more sustainable world through the positive power of business.Also, to enable progress through entrepreneurial actionThrough The Period:– Directed and instructed both team members concerning the external factors, to enable them to carry out their duties effectively.– Studying the market and being up-to-date with the change in the market.– Dealing with Microsoft Project 2013 program and Work Breakdown Structure.– Dealing with Business model canvas, SWOT analysis, and risk management.– Valuation for the project to determine the future value of the project.– Create and implement a project plan and execution after the brainstorming phase.– Dealing with HR to drive the project team for on-time delivery.– Awarded as the best team leader.

-Help customers with complaints and questions.-Give customers information about products and services.-Helping customers understand the product and answering questions about their reservations.-Take orders.

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