Khou Yang Email & Phone Number

- Successfully lead internal stakeholder calls for three Med D Health Plan clients, resulting in meeting deliverable dates and performance guarantees.- Mentor over 30 Benefit Analysts to re-implement Medicare Part D Health Plan and ESI EGWP Clients’ benefits, reducing turnaround times and increasing accuracy.- Collaborate with product owners and subject matter experts to improve client satisfaction- Develop standard operational procedural documents and train new and current employees.- Research and resolve client issues in a timely manner to reduce or eliminate member impact.- Deliver client benefit status reports to management and stakeholders, ensuring transparent and accurate communication.- Manage numerous projects for new benefit programs in accordance to CMS and State regulations.

- Reimplement and manage over 150 Benefits for Medicare Part D ESI EGWP clients.- Analyze automation tools to identify critical dependencies and provide developers with business logic and technical test scenarios.- Subject Matter Expert for BiQuery, DCO Frames, Copays, and Client Termination.- Perform and manage internal Open Enrollment ESD and client web testing prior go live.

Waukesha, Wi

- Implemented migration Health Plan Anchor clients into the Benefit system.- Utilized different platform to perform Benefit changes, entity builds and entity terminations.- Pulled queries to analyze benefit setup for accuracy and compliance.

Greater Milwaukee Area

- Audited and reviewed human resource documents for accuracy and completeness for applicants in the IRIS government program- Data Entry of new applicants into the HR data base and converted applicants into employees- Screened applicants background for security clearance in compliance with government employee regulation- Established and maintained effective professional relationships with staff, customers and general public

Aurora West Allis Medical Center

- Promoted to Patient Accounts Entry Representative II for my qualifications and excellent ability as a resource - Responsible for data entry of patient’s demographic and insurance information for Aurora Outreach billing - Build effective business relationships with nursing home managers and business development manager- Audited and completed necessary adjustments to Nursing home Medicare Part A patients’ to improve the efficiency and accuracy billing- Coordinated and distributed daily work for team members

Mayfair Mall

- Provided excellent customer service in a fast paced environment by exercising problem solving skills in handling of customer complaints - Maintained through knowledge of the company’s products and endorsed sales promotion - Exceeded the weekly and monthly goal for selling company’s credit card - Experienced in training new employees, setting up sale events, merchandise inventory, and cash handling

Golda Meir Library

- Provided assistance to personnel manager and the administrative department- Processed and filed incoming student and staff applications - Prepared and organized orientation materials for new employees- Performed office-related tasks including emailing, data entry, photocopying, faxing, and distributing mail