Robert Khoury Email & Phone Number

Beirut, Beirut Governorate, Lb

Beirut, Beirut Governorate, Lb

Lebanon

As the Senior Business Analyst I am responsible for: ✔Ensuring our sales team achieves key targets by providing mentorship.✔Providing intelligence to our business developers located in New York/Bologna/Dubai/Paris/London.✔Analyzing sales data to identify and summarize key insights and trends.✔Optimizing sales processes and organizational structure to drive efficiency and growth.✔Leading and managing a team of business analysts as our team continues to expand.

Lebanon

As a Business Analyst I was responsible for: ✔Analyzing data and processes to identify inefficiencies throughout the organization. ✔Analyzing headcounts in our units to identify the optimal number of resources needed.✔Redesigning printed bank reports to streamline content, reduce size, and cut down on printing.✔Developing business cases for innovative technology solutions to enhance operational efficiency in the bank.

Beirut District, Lebanon

As a Business Analyst I was responsible for: ✔ Reducing transportation costs by identifying the shortest distribution routes to clients.✔ Supervising the installation of racks and implementing a labeling system for products and tools, improving accessibility and workspace organization.✔ Converting hard copy files into digital formats, creating a centralized, shareable system for improved team collaboration and data accessibility.✔ Identifying inefficiencies in the production process and proposing actionable improvements to enhance efficiency.

Quebec, Canada

As a Business Analyst Intern, I was responsible for: ✔ Developing training material and providing training to Marketing Account Managers on CRM Dynamics, while translating business needs into IT requirements for future tool upgrades.✔ Developing insightful CRM dashboards to help Marketing Account Managers better monitor their portfolios.✔ Analyzing client satisfaction survey results and generating statistics and insights.✔ Reviewing key performance indicators (KPIs) and setting action plans for improvement.✔ Developing strategic presentations that outlined project timelines and highlighted expected improvements for proposed initiatives.

Lebanon

Analyzed sales data, worked on forecasts and planned monthly regional orders.

Otis Elevator Co. S.A.L., Mkalles, Lebanon

Met with customers to better understand their needs

Aramex, Warehouse Logistics – Beirut, Lebanon

Assisted in warehousing activities and suggested safe work practices to warehouse personnel

Master’S Degree, Industrial Engineering, Gpa 4.1/4.3

Bachelor'S Degree, Industrial Engineering