Kevin Howard Email & Phone Number

• Capable of providing technical support with a high degree of autonomy and self-direction• Installed, configured, and maintained Motorola radios for emergency responders• Managed hundreds of devices within the department, including troubleshooting and issue-resolution related to network connectivity• Handled the onboarding and offboarding of employees by assigning hardware and creating accounts• Managed the Fire & Rescue Active Directory, including setting permissions on shared network drives• Assisted in ordering and repairing equipment within the departmental budget• Created and managed an inventory of the department's technology assets• Developed training aids for teaching new hires about departmental software and hardware systems• Identified and removed malware from devices

• Responded to emergency incidents on the I-95/395/495 Express Lanes, working closely with State Police and Fire/Rescue agencies• Monitored roadway safety and communicated with operations staff to ensure smooth operations• Installed roadway gate arms and configured their electrical wiring• Performed network diagnostics and troubleshooting techniques on roadside communication panels• Served as a shift supervisor, overseeing road operators and managing highway incidents

Lorton, Virginia, United States

• Responded to emergency incidents on the I-95/395/495 Express Lanes, working closely with State Police and Fire/Rescue agencies• Monitored roadway safety and communicated with operations staff to ensure smooth operations• Installed roadway gate arms and configured their electrical wiring• Performed network diagnostics and troubleshooting techniques on roadside communication panels• Served as a shift supervisor, overseeing road operators and managing highway incidents

Fredericksburg, Virginia, United States

• Enforced local and state laws and regulations, ensuring compliance through proactive measures• Demonstrated strong communication skills while working with individuals and groups to maintain law and order• Responded to 911 emergency incidents, providing timely and effective support• Testified as a witness in court in connection with arrests and citations, ensuring the integrity of the judicial process• Conducted interviews and accurately documented incidents to support investigations and legal proceedings• Maintained the chain of custody in the preservation of evidence, ensuring accuracy and completeness in all aspects of evidence handling.

Bachelor Of Applied Science, Psychology, 4.0

Bachelor Of Science - Bs, Information Technology: Data Security And Networking, 3.97