Kai Peace Email & Phone Number

Washington, District Of Columbia, United States

• Successfully led SharePoint & Teams migrations across the organization.• Managed IT support team to resolve customer inquiries in 1 month, resulting in a 65%reduction of customer support tickets.• Implemented IT support system that reduced incident resolution time by 50% in 6 months.• Improved help desk response times from 3 hours to 30 minutes in 3 months.• Implemented training program which saw a decrease in the number of recurring tickets by40% over a six month period

Washington, District Of Columbia

• Trained over 500 users on software usage and security protocols.• Lead support team to reduce customer inquiries by 20% within 6 months, resulting inimproved customer satisfaction.• Lead support team to reduce average customer response time from 48 hours to 24 hours in2 months.

Rosslyn, Va

• Troubleshot and resolved a wide range of complex IT issues, reducing downtime andincreasing user productivity.• Acted as the primary point of contact for escalated issues, providing expert guidance andsolutions.• Developed and implemented a new data tracking system that reduced manual input timeby 30%, allowing for quicker response times to customer inquiries in 6 weeks.

Bethesda, Md

• Managed the firm's IT systems, ensuring optimal performance and reliability.• Implemented new IT system that increased efficiency by 20% in 6 months.

Bachelor'S Degree

Mass Communications

Network Administration

Network Support & Administration