Ram Khp Email & Phone Number

Bangalore

• Leading an application maintenance and support team in multiple states including Chhattisgarh, Karnataka and Delhi, supporting mission critical applications of examination management system to Government University and.
• Involved in Lasing with customer and other stakeholder in project initiation stage and plan project transition (scope, cost estimation, schedule), helping in project charter creation, risk management, worked as a part.
• Spearheading contentious service improvement initiative e.g. reduction of reoccurring incident with permanent fix (Trend Analysis, RCA), overhauling of application service delivery by introducing comprehensive.

Bangalore

• Proficiently managed quality delivery of the multiple Applications in health domain ( DICOM, PACS, Storage Servers) and educational domain (LMS, Content Management), Service Management functions (i.e. change, incident.
• Excels at software test management of daily functions while leading the organization towards its strategic direction.
• Employs KPIs, metrics & goals to optimize service delivery, customer perception and risk mitigation.
• Actively involved in major application deployment and quality management activity.
• Defined, documented and implemented various processes e.g. Incident Management, Problem Management, Change Management, Contentious Service Improvement
• Prepared and presented progress/status report to Sr. client management in review and governance meeting.