Ram Khp Email & Phone Number

Bangalore

• Leading an application maintenance and support team in multiple states including Chhattisgarh, Karnataka and Delhi, supporting mission critical applications of examination management system to Government University and CBSE Board.• Involved in Lasing with customer and other stakeholder in project initiation stage and plan project transition (scope, cost estimation, schedule), helping in project charter creation, risk management, worked as a part of onsite team• Spearheading contentious service improvement initiative e.g. reduction of reoccurring incident with permanent fix (Trend Analysis, RCA), overhauling of application service delivery by introducing comprehensive application monitoring & process framework, manual effort reduction through automation (tools).

Bangalore

• Proficiently managed quality delivery of the multiple Applications in health domain ( DICOM, PACS, Storage Servers) and educational domain (LMS, Content Management), Service Management functions (i.e. change, incident, problem & release management), process improvement initiatives, application deployment.• Excels at software test management of daily functions while leading the organization towards its strategic direction.• Employs KPIs, metrics & goals to optimize service delivery, customer perception and risk mitigation.• Actively involved in major application deployment and quality management activity.• Defined, documented and implemented various processes e.g. Incident Management, Problem Management, Change Management, Contentious Service Improvement • Prepared and presented progress/status report to Sr. client management in review and governance meeting.