It Systems Administrator And Technical Support Engineer
CurrentWorking as a Tech Support Engineer is like being in an action movie. Sometimes, you're the superhero, helping a client-developer find a technical problem or implement a logic that seemed impossible. Other times, you're like a paramedic, fixing bugs on the fly or providing quick workarounds for newly discovered issues. Sometimes, you might even act like a psychologist, listening to the client's difficulties and assisting them in finding the best way to cope with a problem and implement the target logic successfully.• Overseeing the day-to-day operations of IT infrastructure, including server management, network administration, and user support.• Delivering comprehensive technical support to a large workforce of 400+ employees across diverse departments, resolving hardware, software, and network connectivity issues.• Implementing and managing GravityZone EDR to enhance cybersecurity posture and proactively detect and respond to threats.• Conducting regular security audits and vulnerability assessments to identify and mitigate risks.• Collaborating with cross-functional teams to ensure smooth IT operations and alignment with business objectives.Achievements:• Successfully implemented GravityZone EDR, resulting in a 62% reduction in security incidents.Improved system uptime through proactive maintenance and troubleshooting.
