Ahmad Khraim Email & Phone Number

Amman Governorate, Jordan

• Working as a Tech Support Engineer is like being in an action movie. Sometimes, you're the superhero, helping a client-developer find a technical problem or implement a logic that seemed impossible. Other times, you're.
• Overseeing the day-to-day operations of IT infrastructure, including server management, network administration, and user support.
• Delivering comprehensive technical support to a large workforce of 400+ employees across diverse departments, resolving hardware, software, and network connectivity issues.
• Implementing and managing GravityZone EDR to enhance cybersecurity posture and proactively detect and respond to threats.
• Conducting regular security audits and vulnerability assessments to identify and mitigate risks.
• Collaborating with cross-functional teams to ensure smooth IT operations and alignment with business objectives.Achievements:

Amman Governorate, Jordan

• A startup IT company with clients like Queen Alia Foundation for Hearing and Speech, Escape The Room, and Starwarriors. Partners like JDS, and Smart Line Technologies.
• Engaging Users, Team Members, and Leaders: Provided direct support for multiple clients on a monthly basis. Designing solutions for and supporting a wide variety of clients including SMEs, IT professionals, and.
• Leadership and Team-building: Successfully managed a staff of 8. Led the preparation of regular performance reviews, participated in the hiring of additional staff, and pro-actively cultivated a culture of teamwork and.
• Designing IT Ops, Networking, and Data Solutions: Consistently designed, resourced and built out IT operations solutions. Led several infrastructure builds for companies

Amman Governorate, Jordan

• A turnkey IT solutions company with over 60 employees and over 35 years of experience in the field with partners like Microsoft, HPE (HP Enterprise), and VMware.The IT department introduced and let us work with various.
• Computer Networks: Installing, configuring and troubleshooting networking equipment: routers and switches.
• PC Maintenance: Repair hardware malfunctions in both desktop and laptop computers, mainly HP.
• Windows Server: Implementing, managing and maintaining Microsoft Windows Server 2008 R2,including Active Directory, Group Policy, DNS, DHCP, IP-Addressing.
• Server Hardware: SAS Storage, troubleshooting and maintenance of RAID.

Amman Governorate, Jordan

• A local computer store with 8 employees. Founded in 2004, with partners like Kingston, Western Digital and Intel.
• Greet and welcome customers, understand their devices’ problems and offer solutions accordingly.
• Work with the team to deliver customers PCs, printers, routers, as well as, repair hardware malfunctions in both desktop and laptop computers, install operating systems (Windows®, Linux®) applications like MS Office.
• Install, configure and troubleshoot networking equipment (routers, access points, switches). And with the help of the sales team, recommend the most suitable product/solution.