Khristine De Leon Email & Phone Number

Maintains online and batch application programs.

Virtual Assistant for Social Media

Ncr - National Capital Region, Philippines

• Established schedules for analysis, programming, and project completion/implementation.• Ensured successful migration of work to production through participation in deployment activities• Prepared comprehensive test plans to ensure program performance and efficiency• Facilitated technical design discussions and walkthroughs with other teams• Exercised general supervision over new and less experienced Software Engineers and Associate Software Engineers• Coached and provided direction / feedback to ASEs and newer or less experienced SSEs and team members• Planned, organized, and scheduled tasks and assignments of team members depending on the needs and requirements of a particular project (e.g. directed work being performed by team members in resolving system testing issues)• Coordinated the work of the team to ensure that projects are implemented on time within budget• Reviewed work of team members

Ncr - National Capital Region, Philippines

• Analyzed designs, developed and executed custom program features and functions• Designed, coded, tested, debugged, and recorded the programs being enhanced or developed on every level of mainframe programming activities• Coordinated user functional testing with appropriate individuals.• Coordinated and involved in structured peer reviews and walkthroughs• Performed any other tasks required by management from time to time• Managed tasks within Budget/Schedule/Quality metrics• Provide production support to batch programs as necessary

Ncr - National Capital Region, Philippines

• Designed, built, tested, and delivered mainframe applications for the company's end users and customers• Provided assistance toward application releases installation into production under given direction

Ncr - National Capital Region, Philippines

• Coded, tested, implemented programs• Provided user support by addressing business inquiries and issues• Documented code consistently throughout the development process by listing a description of the program, special instructions, and any changes made in database tables on procedural, modular and database level.• Facilitated post mortem discussions and team meetings• Performed any other tasks required by management from time to time

Makati

• Worked in a call center, speaking to customers based in the US, remotely• Informed customers of bank policies and procedures• Handled concerns regarding transactions, processing financial applications, and utilizing banking software to complete tasks• Initiated sales of banking services• Assisted in customer satisfaction and retention through successfully researching and resolving customer issues as well as inquiries.