1.) Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications. 2) Oversee the daily performance of computer systems. 3) Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software. 4) Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities. 5) Read technical manuals, confer with users, and conduct computer diagnostics to investigate and resolve problems and to provide technical assistance and support. 6) Confer with staff, users, and management to establish requirements for new systems or modifications 7) reimage of army computers

I have been in the L2 position here at Unisys for over 2 years now. Mainly for the Kellogg company, but also the Wisconsin Department of Justice, the Department of Interior, and the United Launch Association contracts. I have also assisted with the Regeneron and Benjamin Moore contracts.

•Provides customer service leadership with the Manager, for employees working in that location•Monitors store activities to ensure that transactions are taking place in the proper manner•Handles escalated customer concerns and emergencies in absence of the Manager. Seeks appropriate resolution for the situation while observing Company guidelines and ensuring customer satisfaction•Trains, schedules and coaches employees to ensure store is staffed to appropriately handle Customer Service needs•Ensures customer service is a priority by scheduling staff consistent with customer activity•Helps ensure that employees follow all Company policies as detailed in the Operations Manual, and in compliance with Federal, State and local laws; ensures the sale of age restricted products are prohibited to individuals under the minimum age requirement•Works in tandem with the Shift Leaders and Store Manager to ensure Management/leadership is available to customers and employees at all times•Provides support to store as needed. If not available, ensures that a reliable back up has been provided•Assists in identifying qualified applicants; ensures applications and staffing forecasts are forwarded to recruiting centers when applicable•Promotes an environment focused on customer service, satisfaction and store cleanliness•Helps perform and supervise all minor maintenance tasks; supports procedures for additional repairs, and maintains work orders•Responds quickly to all emergencies for the safety and security of customers and employees and notifies the appropriate individuals•Completes other duties as assigned by management