Khristopher Edwards Email & Phone Number

United States

Fort Myers, Florida Area

Naples, Florida Area

Fort Myers, Florida Area

Provide administrative, reception and program support to management and staff.Manage phone activity including providing general knowledge to callers.Manage walk-in traffic. Sign in customers as needed.Register and assign rooms to guests.Provide quotes for room rates and up-sell the guest when possible.Assist in coordinating the Front Desk and the Housekeeping Department.Verify that the correct charges and credits are posted to the corresponding guest folio. Collect payment for charges on the guest folio.Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.Responds to guest inquiries.Resolves guest complaints within scope of authority, otherwise refer the matter to the management.

Fort Myers, Florida Area

Consultative selling with customers face-to-face, via the phone and at outside events/shows.Completing operational duties, including paperwork and sales reports as they relate to store opening and closing.Maximizing sales and profitability through focusing on key business initiatives, store presentation, marketing execution, inventory management, customer service, loss prevention, risk management, and daily operational cost control.

Fort Myers, Florida Area

Have an encyclopedic knowledge of all things Apple. Translate technology-speak into everyday language. Inspire the next generation of Mac, iPod, iPhone, and Apple TV fans.

Fort Myers, Florida Area

Actively and aggressively approach customers to sell T-Mobile productsProfessionally and enthusiastically introduce multiple wireless carriers’ services and products to store customersEffectively evaluate customers’ potential needs for wireless services and products and make appropriate recommendationsDemonstrate a strong understanding and enthusiasm of multiple wireless carriers’ products and services, promoting and selling wireless products and services to customersMaintain a high level of understanding of multiple wireless carriers’ products and pricing models, as well as each carrier’s competitive advantagesAssure proper appearance and functionality of POP displays and electronic equipmentConsistently meet and exceed sales goals within the guidelines establishedReport daily on the number of customer contacts, closes sales and other metrics as requiredAdhere to dress codes and have a professional appearance at all timesReport store issues, challenges or success in a timely mannerParticipate in required training, conference calls or other related events as instructedStrive to deliver a superior experience to the customer every dayMaintain an upbeat, can-do attitudeDevelop positive relationships with store personnel and management

Fort Myers, Florida Area

Effectively communicate and offer ancillary products and services to enhance customer’s travel experience.Strong emphasis on selling and revenue maximization on core products such as, but not limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells.Achieve personal sales goals while supporting the goals of the team.Work in a fast paced sales environment, providing helpful, quality service and sales, while enhancing the customer’s rental experience.Provide world class customer service by managing the rentals and returns process, in compliance with Dollar Thrifty Automotive Group’s policies and proceduresQualify and process customer rentals with accuracy and attention to detail.Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction.Resolve customer issues and concerns professionally using effective customer service techniques.Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines.

Bachelor'S Degree, Hospitality Administration/Management

Activities and Societies: National Society of Minorities in Hospitality Student Chapter of Club Manager Association of America (CMAA).

Associate'S Degree, Business Administration And Management, General

Activities and Societies: Phi Theta KappaThe Student Support Services Program at Florida SouthWestern State College