Khrizette Quizon Email & Phone Number

• Responds to customer inquiries and issues promptly and effectively, using a variety of channels, including email, chat, phone, and social media.• Trains and mentors customer support specialists, providing guidance and feedback to help them improve theirskills and performance.• Develops and implement customer support policies and procedures to ensure consistent and high-quality support across all channels.• Monitors customer support metrics, including response times, resolution rates, and customer satisfaction scores, and identify areas for improvement.• Collaborates with other departments and senior management to identify and resolve customer issues and improve the overall customer experience.• Handles escalated customer issues and complaints and ensure they are resolved to the customer'ssatisfaction.• Monitors all customer support activities to ensure emails and calls are responded to promptly, invoices are sent and paid before product delivery and maintain customer satisfaction.• Generates reports on customer support activities and present them to senior management.• Stays up-to-date with industry trends and best practices in customer support and implement changes as necessary.

South San Francisco, California

-Prepares and edits correspondence, communications, presentations and other documents for the assigned parties. -Manages and maintains calendar; handle travel arrangements as requested. -Arrange and schedule meetings including reserving conference rooms and arranging for catering when required. Screens phone calls, review mail, direct problems and inquiries to appropriate person and follow up to ensure problem resolution. -Take minutes at assigned meetings and monitor assignments of action items.-Maintain file system for CareAdvantage.-Assist with on boarding new hires.

Menlo Park

Coordinates consult requests between internal and external providers, Answers incoming calls to ambulatory center re appointments and referral requests and confirm hand off to clinic specialists and support staff, Ensures services are marked authorized by payer source. Enter data into Epic system software and assist in timely receipt of sent paperwork and Identifies services requiring authorization and appropriate process for the payer type, Labeling and processing incoming referrals. Key Accomplishments:•Consistently commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance quality assessments and consistently earns 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.•Successfully manages heavy workloads particularly challenging calls within a deadline driven environment and coordinates an average of 10-20 provider specialty consult requests, ensuring quality patient care service. •Practices excellent team work value, creating a positive team environment that creates better communication, and respectful relationship among team members.

Redwood City

Answers phones in a professional manner, Ensures patient insurance eligibility, Maintains accurate data entry, computer entry and proper maintenance of patient records, Schedules patients appropriately, using Epic and Services Department guidelines, Works with scheduling staff and physicians to promote cooperation and communication.Key Accomplishments:•Helped department attain service level for clinics being assisted (as determined by managers). •Assisted an average of 60-90 patients and consistently met performance benchmarks in all areas (speed, accuracy, volume).

Redwood City

•Oversaw the training and performance of new hires, which resulted in higher team productivity and efficiency. •Became the lead “go to” person for new associates and is referred to as one of the company’s primary mentor.•Commended for achieving 95% of production goal in an organization where 85% is considered high.•Completed an average of 100 phone calls per day, and successfully provided customer information and Satisfaction. •Involved in seamless migration of users from various software used by the previous company to completely new software in an aggressive one month time frame. •Contributed in increasing our process by recommending a variety of ways to improve our current system. •Resolved an average of 60 inquiries in any given day and consistently met performance in all areas (speed, accuracy, volume)•Created reports for the District Manager and other levels of management throughout the organization as well as governmental and regulatory entities resulting to proper tracking and timely delivery of private health information released.