Specialising in elevating luxury spas with tailored solutions. Enhancing operations, training therapists, and creating unforgettable experiences. Your ultimate destination for spa excellence.

KH Spa Consultancy is a hospitality, people-focused consulting firm that helps boutique and hotel spa owners elevate beyond industry expectations, train and retain their therapists and managers, and design a lavish customer experience that drives long-term revenue. My signature Spa Ecosystem approach involves: ▸ Professional Spa Design and Build: Expertly designed layouts for the most elevated walk-through experience. ▸ Operations and Business Consulting: Thorough and… Show more KH Spa Consultancy is a hospitality, people-focused consulting firm that helps boutique and hotel spa owners elevate beyond industry expectations, train and retain their therapists and managers, and design a lavish customer experience that drives long-term revenue. My signature Spa Ecosystem approach involves: ▸ Professional Spa Design and Build: Expertly designed layouts for the most elevated walk-through experience. ▸ Operations and Business Consulting: Thorough and streamlined processes to support spa staff in offering a luxurious escape from reality for your guests. ▸ Viability Consulting: Discover what’s not working in your current business model and let us bridge the gap for you. ▸ Human Resources and Staff Training: Manage and retain devoted and talented spa therapists with leadership support, hands-on training, and a relationship-oriented culture. As a consultant who knows the spa industry inside and out, I’m passionate about helping spa owners disrupt industry expectations, stand out from the sea of traditional spas, and design the perfect space for their guests and staff. I take so much pride in perfecting therapist and spa operational triumphs for big-name brands like Soho Farmhouse, Arendal Herregaard, and more.If you are ready to become the most regarded spa that stands the test of time, book a free call with me today: khspaconsultancy.com Show less

Bamford is a full-service, luxury wellness spa that specialises in creating women's clothing and artisan bath & body products. ▸ Managed the day-to-day operations of the spa store, including scheduling, staffing, inventory management, and sales reporting.▸ Supervised and trained staff members to ensure excellent customer service, product knowledge, and sales skills.▸ Developed and implemented effective sales strategies to meet or exceed revenue goals.▸… Show more Bamford is a full-service, luxury wellness spa that specialises in creating women's clothing and artisan bath & body products. ▸ Managed the day-to-day operations of the spa store, including scheduling, staffing, inventory management, and sales reporting.▸ Supervised and trained staff members to ensure excellent customer service, product knowledge, and sales skills.▸ Developed and implemented effective sales strategies to meet or exceed revenue goals.▸ Collaborated with the spa director to plan and execute marketing and promotional activities to attract and retain customers Show less

Cowshed is a treatment-led natural therapies spa by Soho House & Co. inspired by country calmness and holistic remedies.I designed the launch for Cowshed’s grand opening from ideation to reality, including hiring and training over 60 therapists. During the first year in business, we exceeded revenue expectations by £100k and continued to succeed in guest and staff retention, profit, and guest satisfaction.The success of the initial launch resulted in the expansion of the spa… Show more Cowshed is a treatment-led natural therapies spa by Soho House & Co. inspired by country calmness and holistic remedies.I designed the launch for Cowshed’s grand opening from ideation to reality, including hiring and training over 60 therapists. During the first year in business, we exceeded revenue expectations by £100k and continued to succeed in guest and staff retention, profit, and guest satisfaction.The success of the initial launch resulted in the expansion of the spa location with minimal disruption to spa operations. I was also involved in the second phase build, where I coordinated with architects, design professionals, and operation team members to turn Cowshed’s vision into a successful, profitable spa. Show less

Arendal Herregaard Spa and Resort is a high-end getaway resort and spa that offers professional skin facials and detox remedies. I took this spa from being on the brink of closure to becoming an overnight success. As a Spa Consultant, I redesigned the front and back of the house layout, simplified the menu based on the hotel Clientele, and curated a new business plan that helped them 3x their annual revenue. Additionally, I helped hire a team of qualified professional therapists… Show more Arendal Herregaard Spa and Resort is a high-end getaway resort and spa that offers professional skin facials and detox remedies. I took this spa from being on the brink of closure to becoming an overnight success. As a Spa Consultant, I redesigned the front and back of the house layout, simplified the menu based on the hotel Clientele, and curated a new business plan that helped them 3x their annual revenue. Additionally, I helped hire a team of qualified professional therapists, provided on-site training, and established the quality of customer service.Aside from business and financial success, I helped repair and nurture Arendal Herregaard’s local reputation as the spa with inexperienced therapists and disorganisation and transformed it into the go-to spa for new and returning guests. Show less

Disney Dream is an award-winning, majestic cruise by Disney Cruise equipped with entertainment, resort-style amenities, and dining. My role as Spa Therapist earned me the reputation of the highest revenue-generating facial therapist. Because of my success, I was promoted to Manager where I furthered Disney’s objectives to provide a magical yet profitable experience. As Manager, I completed two weeks of management training in London, followed by a week in Miami. During my time on… Show more Disney Dream is an award-winning, majestic cruise by Disney Cruise equipped with entertainment, resort-style amenities, and dining. My role as Spa Therapist earned me the reputation of the highest revenue-generating facial therapist. Because of my success, I was promoted to Manager where I furthered Disney’s objectives to provide a magical yet profitable experience. As Manager, I completed two weeks of management training in London, followed by a week in Miami. During my time on the Dream, I was responsible for managing staff, developing and implementing spa policies and procedures, ensuring guest satisfaction, as well as developing marketing strategies to attract and retain clients. Show less

Beauty Within is a British medi-spa with a range of professional cosmetic procedures, spa therapy, and dermatology treatments, including medical-grade skincare and facials. ▸ Delivered a variety of spa services (body treatments, massages, facials, lasertreatment, and dermatology remedies) ▸ Sanitised professional equipment and rooms ▸ Upsold relevant spa therapy services or product promotions and sales ▸ Provided a high-end experience for spa guests

One Spa World (formerly Steiner) is an award-winning boutique, at-sea, and physical spa resort that focuses on mindful living, beauty, rejuvenation, and transformation. As a Facial Specialist, I provided a relaxing, high-end facial experience while One Spa World was onboard Holland America. ▸ Recommended and administered relaxing and therapeutic facials, massages, and Ionithermie treatments to guests▸ Advised spa guests on suitable treatments and answered common… Show more One Spa World (formerly Steiner) is an award-winning boutique, at-sea, and physical spa resort that focuses on mindful living, beauty, rejuvenation, and transformation. As a Facial Specialist, I provided a relaxing, high-end facial experience while One Spa World was onboard Holland America. ▸ Recommended and administered relaxing and therapeutic facials, massages, and Ionithermie treatments to guests▸ Advised spa guests on suitable treatments and answered common questions▸ Thoroughly cleansed and assessed guest’s skin type and condition▸ Provided beauty therapy treatments, body treatments, beauty products, and makeup, beauty treatments, and services▸ Maintained cleanliness of spa and treatment room throughout the day and assisted with opening and closing duties of the Health Spa/beauty salon Show less