Khánh Trân (Summer) Email & Phone Number

• Operate & grow Electronics brands: Samsung Mobiles, Samsung Consumer Electronics (Service) & Brother (Outright) on E-commerce platforms.𝟭 - 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹 𝗽𝗹𝗮𝗻𝗻𝗶𝗻𝗴
• Forecast sales monthly & quarterly (based on historical sales, seasonal trends, stock, ROI, investment, platforms) to import/hold stocks (both existing & new-launching SKUs), propose marketing budget for E- channels.
• Research & follow competitors' prices & strategies to work with brands for the best pricing schemes, gift & add-on promotions monthly.
• Track sales performance daily & report weekly as well as provide key views, from overview to detail (sales performance, cancellation, conversion rate, page views, rankings, pricing, voucher usage, etc), analysis & take.
• Plan, forecast & inbound stock for Outright brand, track, clear inventory to minimize black stock.
• Do related paperwork: Reconcile, Contract, Annex, etc.𝟮 - 𝗘-𝗦𝘁𝗼𝗿𝗲 𝗺𝗮𝗻𝗮𝗴𝗲𝗺𝗲𝗻𝘁

Ho Chi Minh City, Vietnam

• Establish contact and strengthen relationships with C2C key partners, assist them in joining and broadening business on Shopee platform.
• Track and build both short and long-term growth plan for hero and non-hero SKUs based on understanding in products, sellers, market, seasonal & competitor dynamics and team’s budget.
• Plan, assist and track partners in their Marketing strategy and performance both onsite and offsite (CPAS, Affiliate, Paid-ads, etc).
• Work with the team, deliver both sales and marketing strategies to meet the target or cover the gap/undersell.
• Follow closely with other teams (Merchandiser, Marketing, Operations) to ensure the projects go smoothly and on schedule.
• In charge of internal projects such as:𝟭. 𝗙𝗹𝗮𝘀𝗵𝘀𝗮𝗹𝗲: The main internal resource to push sales, uplifting its contribution to daily sales up to 10-15% by building a process to limit missed slots and maximize sellable.

Ho Chi Minh City, Vietnam

• Working as a Customer Service Intern at Avery Dennison, I was responsible for assisting my team members to:
• Ensure the customer enquiries and requests are addressed in a timely manner.
• Handle customer complaints according to the Company procedures and service standard.
• Support Customer Service Executive on customer service activities.
• Coordinate with sales team, other internal teams, suppliers to ensure the product quality and customers' requirements are met.