Duties & Responsibilities:•Be fully aware of the General Booking Situation for the Current and the Future Dates, especially During Heavily Booked periods.•Be thoroughly Knowledgeable of all Policies and Procedures and systems used in each sector of the Front Office Sectors, to be able to give a decisive supervision to the staff when needed.•Ensure that the various reports required for the Day to Day Operation are completed accurately, and distributed to the Concerned Departments.•To supervise the actioning of the two daily Housekeeping Report, and to report to the Front Office Manager in case of any Sleepers or Escapers.•To Participate in the Requested Monthly Statistics and Reports.•Select and Block the Rooms For the VIP's and Regular Guests, and coordinating with the Housekeeping Department for the for the proper preparation for these Rooms.•To Inspect the VIP's Arrival's Rooms Before arrival Time, and to Make sure that every thing is ready , by checking Fruit basket , amenities, Mini bar …..etc.•Personally Great the VIP guests in the absence of the Front Office Manager , or when he delegate , and escort them to the Rooms.•Ensure that Credit Extended to Guests is strictly Controlled and that the Mode of Payment is clearly understood within the limits of the Hotel Credit Policy.•Constantly review the Expected arrivals for the day to identify possible no show in order to maximize room utilization.•Review all the Night Reports Each Morning before Distribution to ensure it is accurate.•Review the No Show's from the previous day to ensure that the Billing or the action taken is appropriate.•Prepare the Weekly Front Office Staff Roster with the Working Hours , as well as preparing in advance the Vacation Plan for the Department and submitting it to the Front Office Manager.And prepare the Monthly MIS report of Front Office and yearly room revenue budget.

• Guest satisfaction driven professional with excellent verbal communication skills, a professional appearance and demeanor to handle front office operations. Exceptional etiquette skills in a high-call volume environment & enjoys providing hospitality services to guests.• Adept at attaining service deliverables and experienced in team management & improvement in efficiency of operations. • An unwavering commitment to customer service, with the ability to ensure high quality & timely expedition of customer requests, build productive relationships, resolve complex issues & win customer loyalty.

• Efficiently handled front office relations to ensure proper information management and service standards.• Managed room reservations, cash counter and maintain the check in / checkout register, billings (individuals & groups), cash transactions, night auditing and also foreign exchange (cash & travellers cheque) transactions.• Responsible for handling guests, increased guest satisfaction. Evaluated the feedback for further changes/ improvisations.• Successfully discharged duties across all the key departments of the hotel, looking after overall operations while ensuring flawless working.• Expertise in handling cost effective budget operations while ensuring optimum utilisation of available funds; keeping track on inflow & outflow of funds and accordingly executing strategies to control overall cost to ensure maximum profitability.• Competently maintained highest standards of customer service giving preference to their satisfaction & promptly resolving their problems & concerns for referral & repeat business.• Handled proactive customer relations. Plan and execute the operations to ensure quality service, Manage guest requests, complains and feedbacks. Display cordial pleasing attitude towards clients. Prepared room invoice & settled pending bills at the time of departure.• Prepared various reports regarding room status, occupancy ratio, Credit card details, cheque Nos., etc.• Maintained the Log Book and effective follow up system, • Maintained Guest History System and updation of all the guest profiles• Ensured that all the operational standards set for all the processes are followed. • Kept abreast of local, national and international best practices/trends in accommodations management.