• Collaborates with Procurement and IT to develop and improve processes to increase efficiency when it comes to how and what material Rexel is buying• Utilizes data analytics and reporting to identify trends and problems that need to be fixed or solutions that need to be implemented• Develops training and SOPs for new procurement and ordering processes that are rolled out throughout the regions• Training to become an Alteryx subject matter expert by attending weekly training… Show more • Collaborates with Procurement and IT to develop and improve processes to increase efficiency when it comes to how and what material Rexel is buying• Utilizes data analytics and reporting to identify trends and problems that need to be fixed or solutions that need to be implemented• Develops training and SOPs for new procurement and ordering processes that are rolled out throughout the regions• Training to become an Alteryx subject matter expert by attending weekly training sessions as well as developing training material for the rest of the Procurement team Show less

• Co-managed a team of 12 customer service/digital support representatives• Maintained daily Excel trackers and held monthly one on ones with direct reports to review performance, monthly goals, and accountability in order to coach accordingly• Organized and rolled out projects to support business needs• Built processes and SOPs to help direct reports learn new systems• Developed a quarterly Excel report that is shared with business VPs to highlight my team’s contribution to the… Show more • Co-managed a team of 12 customer service/digital support representatives• Maintained daily Excel trackers and held monthly one on ones with direct reports to review performance, monthly goals, and accountability in order to coach accordingly• Organized and rolled out projects to support business needs• Built processes and SOPs to help direct reports learn new systems• Developed a quarterly Excel report that is shared with business VPs to highlight my team’s contribution to the business• Created training programs to further develop existing talent on product, customer service, and systems• Designed, rolled out, and led a fully remote new hire onboarding and training process• Vetted, interviewed, and onboarded candidates to fill open roles Show less

• Led a team of 9 direct reports and managed 13 national accounts to ensure customer satisfaction• Recruited, hired, coached, and developed new talent• Collaborated with upper leadership on special projects to better service levels• Determined areas of improvement on accounts to drive process efficiencies• Facilitated communication between national customers and team members to drive accountability, communication, and service

• Responsible for creating and working Excel spreadsheets containing customer order data• Acted as the lead Single Point of Contact on the GEEPI account for GE customer• Expedited customer orders via email and phone to achieve annual OTD and sales goals• Generated SOPs for new and existing procedures to improve training

• Strived to achieve operation goals and to maintain good store conditions• Effectively managed, coached, and trained associates • Delivered presentations on improved store conditions every quarter

* Scheduled and taught over 200 associates, managers, and coordinators* Implemented new processes and performed follow up visits to 17 stores* Coached struggling stores on new procedures and completed mock audits* Audited and successfully passed 17 stores one week prior to due date

* Presented material to students in class* Gave biographical and literature based lectures over work dictated in the syllabus* Created rubrics for graded assignments given by the professor* Graded journals and assigned point values to sections of major tests

* Edited submitted work and contacted authors about changes to their work* Organized the layout of the magazine's content and cover* Helped to create the online version of the magazine and Apogee website system* Examined and chose pieces from the pool of submitted work for publication

• Previewed students’ speeches and gave constructive criticism• Edited students’ written outlines on Microsoft Word• Assisted students in creating topics and main points for speeches• Wrote notes about each student’s session for records