I am a Senior System Engineer with a passion for leveraging technology to drive seamless operations and optimal performance for clients. At IntraLan, I lead initiatives in designing, implementing, and maintaining robust IT infrastructures tailored to diverse business needs.Key Focus Areas:Infrastructure Optimization: Spearheading the orchestration of cutting-edge IT solutions to streamline operations and enhance efficiency.Client-Centric Solutions: Collaborating closely with clients to comprehend their unique requirements and deliver bespoke, scalable systems that exceed expectations.Troubleshooting & Resilience: Employing a proactive approach to troubleshoot complexities and ensure the resilience of systems, minimizing downtime and maximizing productivity.Notable Achievements:Migration projects for clients with complex applications installed. Migration on On-Prem infrastructure to cloud.Core Strengths:3rd line Microsoft 365 support, covering the full suite of M365 including Microsoft Endpoint Management (Intune), AAD, Exchange Online, Teams. HP/Dell servers, firewall and networking.Exceptional problem-solving abilities honed through many years of experience.Strong communication skills enabling effective collaboration with cross-functional teams and clients.

Working as IT Infrastructure Engineer at CTS, where I play a pivotal role in providing comprehensive support tailored for the Education Sector. Acting as the primary point of contact, I specialize in defining requirements, orchestrating seamless implementations, and ensuring smooth transitions.Scope of Expertise:Datacenter & Cloud Management: Proficiently manage and optimize datacenter and cloud servers/applications, ensuring peak performance.Access Control & Security: Implement robust systems for access authorization, network security, and network access control.Onboarding/Offboarding: Streamline processes for onboarding and offboarding, guaranteeing a smooth transition for users.Client Portfolio:Clients Served: I've supported prominent educational institutions including Langley Schools, John Fisher School, and Class Technology Solutions LTD, overseeing infrastructures supporting over 1000 employees across multiple Data Centers and Cloud platforms.Standards & Tools Proficiency:Frameworks & Methodologies: Adept in ITIL, ISO, ITSM, and BSI frameworks ensuring adherence to industry best practices.Technologies & Tools: Extensive experience with a wide array of technologies including Microsoft Servers, Active Directory, DNS, DHCP, IIS, Juniper Pulse, Cisco VPN (with MFA), Google Workspace, VMWare (ESXI/Hyper-V), SCCM, Office365, and many more essential tools shaping modern IT infrastructures.Key Achievements & Noteworthy Projects:Successfully managed patching, upgrades, and troubleshooting for directory servers and desktop systems.Conducted comprehensive market analysis leading to strategic IT product recommendations.Provided unwavering IT/Network support across multiple school locations.Orchestrated seamless migrations, including the transition of AD to Azure AD and migration of 5000 users to Office365 Suite.Led the onboarding and integration of 750 endpoints, 5 servers, and 20 applications, ensuring a smooth operational environment.

As a Lead IT professional reporting directly to the Operations Manager, I have been instrumental in overseeing technology support, ensuring peak performance, and fortifying the integrity and security of LAN and IT Systems. My role encompassed managing staff, maintaining system integrity, overseeing hardware inventory, orchestrating software updates, and safeguarding against security breaches.Role & Expertise:Design & Implementation Authority: Entrusted with the design and implementation of robust IT strategies and systems to uphold performance, availability, and security.Key Aspects:Methodology: Proficient in Agile methodologies for swift and effective project execution.Procurement Scope: Oversaw procurement activities within the range of £10-15k.Notable Achievements:Successfully advocated necessary solutions to management, obtaining approvals based on user scalability and risk approach.Implemented and managed Linux Firewalls for enhanced security and VPNs for secure connectivity.Spearheaded the restructuring of IT services, ensuring high availability and robust Business Continuity.Revised IT Usage policies, aligning them with country laws and industry standards for enhanced compliance.Developed comprehensive guidelines encompassing best practices to amplify user productivity.Managed support and helpdesk services for both managers and users, ensuring swift issue resolution.Formulated and executed data backup policies and procedures to safeguard critical information.Overlooked user accounts, Active Directory, Linux Servers, UTM, and Firewall management.Deployed and managed IP-based CCTV solutions and Biometrics for enhanced office premises security.Successfully completed upgrade projects and remote setups, including comprehensive IT staff training initiatives.Passionate about fortifying IT infrastructures and spearheading seamless operations, I am committed to driving innovation and ensuring peak performance in every facet of IT management.

In my role as a Lead Infrastructure Engineer, I've been pivotal in delivering comprehensive support to diverse clients, tailoring solutions to meet their unique requirements. My expertise spans across system design and administration, encompassing a wide spectrum of IT infrastructure elements.Key Expertise:System & Infrastructure Design: Proficiently designed and administered IT infrastructures, including data center installations of racks and servers, Windows Servers (2008/2012), Mail servers, Active Directory, SharePoint, DNS, DHCP, Printers, and Network upgrades.Networking Proficiency: Extensive experience with Juniper, Cisco, Fortinet Firewalls, WiFi deployment, Symantec DLO, and Backup Exec, ensuring robust network security and support for staff.Migration & Optimization: Successfully executed server migrations from Windows 2003 to Windows 2008, reconfiguring critical services like DHCP, DNS, and AD, resulting in enhanced server efficiency and accelerated user access.VOIP Implementation: Configured Cisco VOIP phones and Core switches, significantly reducing international call phone bills by 90% and optimizing communication resources.Security Enhancement: Conducted security scans, managed vulnerabilities, and executed patching initiatives to fortify system integrity and resilience.Notable Achievements:Seamlessly migrated servers, optimizing their performance and user accessibility during the transition from Windows 2003 to Windows 2008.Deployed Cisco VOIP systems and Core switches, resulting in a substantial reduction of international call phone bills.Led security enhancement efforts, conducting scans, managing vulnerabilities, and ensuring robust patching mechanisms.Passionate about leveraging technology to streamline operations and enhance security, I am dedicated to delivering top-tier infrastructure solutions tailored to each client's needs.

In my tenure as a Technical Sales Assistant, I've excelled in providing invaluable technical sales assistance and top-notch customer care across a diverse range of products. I've offered expert advice spanning computer hardware, networking solutions, cables, in-car entertainment, and circuit board components, ensuring customer queries were met with comprehensive solutions and guidance.Key Responsibilities & Achievements:Customer Support Excellence: Dealt adeptly with customer queries concerning PC repairs and troubleshooting, ensuring optimal customer satisfaction.Inventory & Store Management: Maintained accurate stock levels, ensuring well-presented shelf products and conducting routine checks to guarantee inventory accuracy.Technical Expertise: Specialized in satellite navigation systems, network setups, and CCTV installations, offering comprehensive advice and support to customers.Product Maintenance & Repair: Executed maintenance and repair tasks on faulty or repairable goods, ensuring high-quality service standards.Store Operations & Financial Management: Assisted the Store Manager in day-to-day operations, including cashing up tills, banking, and managing customer orders and returns, contributing to achieving turnover and profit budgets.Retail Service Excellence: Provided customer service at the shopfront and operated tills, ensuring a seamless shopping experience.Noteworthy Contributions:Developed and implemented efficient processes for inventory management, enhancing stock accuracy and presentation.Delivered expert technical advice to customers, particularly in network setups and CCTV systems, elevating customer satisfaction and product understanding.Assumed key responsibilities in maintaining high store standards, contributing significantly to achieving turnover and profit goals.

In my role as an IT and Network Administrator, I've spearheaded comprehensive support for over 190 endpoints, servers, and users across corporate, remote offices, and client spaces. My primary focus encompassed customer support, robust backup procedures design, system performance optimization, and seamless software upgrades.Key Responsibilities & Project Scope:Customer-Centric Solutions: Designed and executed backup procedures and IT upgrades for four offices, ensuring optimal performance across corporate and client environments.Stakeholder Engagement: Efforts were dedicated to effective stakeholder management and communication, engaging senior management of client organizations for seamless project execution.Methodologies & Technical Proficiency:Methodology Adherence: Proficient in Agile methodologies for streamlined project execution.Technological Expertise: Extensive experience with Cisco, IBM Lotus Domino, and MS Servers, ensuring efficient network and system management.Notable Achievements:Strategically planned and implemented a robust data backup solution, safeguarding critical information.Oversaw the management of systems and LAN across head office, provincial offices, and resource centers, ensuring optimal performance and connectivity.Successfully executed patching, upgrades, and troubleshooting for directory servers and desktop systems, bolstering system efficiency.Conducted market analysis leading to strategic IT product recommendations and purchases.Provided unwavering IT/Network support across multiple office locations, ensuring seamless operations.Managed Active Directory MS 2003 Server, Lotus Domino mail server, and Lotus Notes Clients configurations, optimizing their functionalities.