Khurram Shahzad Email and Phone Number
With over 15+ years of experience, Iโve built a diverse career at the intersection of ๐๐๐ญ๐ ๐๐ง๐๐ฅ๐ฒ๐ญ๐ข๐๐ฌ, ๐๐๐ ๐๐๐ง๐๐ ๐๐ฆ๐๐ง๐ญ, ๐๐ง๐ ๐๐๐ง๐ค๐ข๐ง๐ / ๐ญ๐๐ฅ๐๐๐จ๐ฆ sectors. My journey started with a passion for turning raw data into actionable insights, which has driven me to continually hone my skills in data analysis, reporting, and business intelligence. From managing MIS systems to leading complex data analytics projects in fast-paced environments, Iโve consistently delivered results that inform strategic decisions.๐๐ข๐ฅ๐๐ฌ๐ญ๐จ๐ง๐๐ฌ ๐ข๐ง ๐๐ฒ ๐๐๐ซ๐๐๐ซ:๐๐๐ง๐ค๐ข๐ง๐ ๐๐ฑ๐ฉ๐๐ซ๐ญ๐ข๐ฌ๐: In the role of Officer of Decision Science at Silk Bank, I was able to draw upon a deep understanding of risk analytics and regulatory reporting in ensuring data-driven risk mitigation and operational efficiency.๐๐๐ฅ๐๐๐จ๐ฆ ๐๐ฑ๐๐๐ฅ๐ฅ๐๐ง๐๐: In my next role at UFONE, the most competent performance areas were workforce planning, wherein I optimized business processes through predictive analytics and performance metrics for supporting large-scale telecom operations.๐๐๐ ๐๐๐๐๐๐ซ๐ฌ๐ก๐ข๐ฉ: The Manager MIS role at FINCA Bank was an important experience for end-to-end management of the MIS functions and leading processes related to data for efficiency and system performance in search of better reporting accuracy and speed.I thrive in places where data holds the key to unlocking business potential. My technical toolkit includes deep familiarity with ๐๐๐, ๐๐ฒ๐ญ๐ก๐จ๐ง, ๐๐๐ฏ๐๐ง๐๐ ๐๐ฑ๐๐๐ฅ, ๐๐จ๐ฐ๐๐ซ ๐๐ฎ๐๐ซ๐ฒ ๐๐ง๐ ๐๐จ๐ฐ๐๐ซ ๐๐, which I leverage in building dashboards, workflow automation, and predictive model development to interpret data into meaningful insights.What really sets me apart is my connecting the dots between technical data analysis and strategic business decisions very well. I engage with cross-functional teams from the C-suite level to operational stakeholders in a way that makes sure the insights I deliver have a real impact on action items. Be it banking operations optimization or telecommunications innovation, my goal has always remained the same to use data in a way that will make a measurable business impact.Stay connected in case you're looking for someone with a proven record in turning data into powerful business drivers.
Mcb Bank Limited
View- Website:
- mcb.com.pk
- Employees:
- 14344
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Manager Business Intelligence And Mis | Consumer BankingMcb Bank LimitedLahore, Pk -
Manager Business Intelligence & Mis | Consumer BankingMcb Bank Limited Dec 2024 - PresentLahore, Punjab, Pakistan -
Manager Mis | Collection And RecoveryFinca Microfinance Bank Ltd, Pakistan Mar 2023 - Dec 2024Lahore, Punjab, Pakistanโข Develop and maintain management information systems to support recovery and collection strategiesโข Analyze data and identify trends to improve recovery and collection effortsโข Monitor and report on the performance of the recovery and collection teamโข Ensure compliance with regulatory requirements and company policiesโข Develop and implement collection strategies and initiatives to maximize recoveriesโข Train and develop the recovery and collection team to improve their effectivenessโข Maintain relationships with internal and external stakeholders, including legal and other third-party collection agenciesโข Collaborate with other departments, including Risk Management and Finance, to ensure accurate and timely reportingโข Provide regular updates and reports to senior management on recovery and collection performance and initiatives -
Am Decision Sciences | Retail Branch BankingSilkbank Limited Oct 2022 - Mar 2023Lahore, Punjab, Pakistanโข Collect, analyze, and interpret data related to retail branch banking operationsโข Develop and maintain reports to track and monitor key performance indicators (KPIs) related to deposit portfolios like Current A/c, Saving A/c, Term Deposit & Foreign Currency A/c, customer service, and operational efficiency.โข Work with branch managers and other stakeholders to identify areas for improvement and provide ARM, RM, and SCRM performance for process enhancements of the portfolio.โข Conduct regular audits of data to ensure accuracy and completeness.โข Develop and maintain databases to support reporting requirements.โข Create and maintain dashboards to provide a real-time view of key metrics.โข Support ad hoc reporting requests as needed.โข Participate in cross-functional projects to drive business outcomes. -
Senior Executive Workforce & PlanningUfone 4G Dec 2019 - Oct 2022LahoreExecutive Workforce (2013-Present)โข Nationwide Performance Management of different sub-departments (Call Centers, Support Centers, Service Centers and Outbound etc.)โข Nationwide Roster Management of different sub-departments (Call Centers, Support Centers, Service Centers and Outbound etc.).โข Incentive Management of different sub-departments (Call Centers, Support Centers, Service Centers and Outbound etc.)โข Nationwide Ad Hoc Reports and Analysis on management desire.โข Traffic forecasting based upon historical Traffic data. -
Data AnalystHrgs Apr 2017 - Nov 2019Lahoreโข Responsible for Daily/Weekly/Monthly Traffic Report Analysis.โข Prepare Daily/Weekly/Monthly Customer Feedback, FCR, Complaints, and Service Level Report Analysis.โข Design and perform Ad hoc reporting for Call Center and Customer Operations Management.โข Ad hoc reporting regarding agent performance to enhance their performance.โข Evaluation of agent Deficiency Call Center Report (DCCR) on daily. โข Region wise channel sales report to prepare on Daily/Weekly/Monthly basis for upper management review.โข Prepare quarterly status report, forecast vs. actual and identify any potential risk.โข Create and maintain reports using SQL, Access, and Excel Performed analysis on data to evaluate and isolate the critical factors influencing trends and relationships of variables to drive improved results. Provide feedback to senior management and identified problem areas for proactive solutions.
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Executive Channel AuditHrts Nov 2011 - Mar 2016Lahoreโข Daily/Weekly/Month Audit Report of Reversal against prepay, Retailer & Distributor of EVC Transactions.โข Prepare daily audit report EVC activities done by call center agents.โข Nation / Region Wise EVS Audit.โข Prepare postpaid & Prepaid Daily/Weekly/Monthly Audit report for finance department.โข Prepare Channel wise audit report for management.
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Executive Reporting And AnalysisHrts Aug 2008 - Oct 2011Lahoreโข Responsible for Daily/Weekly/Monthly Traffic Report Analysis.โข Prepare Daily/Weekly/Monthly Customer Feedback, FCR, Complaints, and Service Level Report Analysis.โข Design and perform Ad hoc reporting for Call Center and Customer Operations Management.โข Ad hoc reporting regarding agent performance to enhance their performance.โข Evaluation of agent Deficiency Call Center Report (DCCR) on daily. โข Region wise channel sales report to prepare on Daily/Weekly/Monthly basis for upper management review.โข Prepare quarterly status report, forecast vs. actual and identify any potential risk.โข Create and maintain reports using SQL, Access, and Excel Performed analysis on data to evaluate and isolate the critical factors influencing trends and relationships of variables to drive improved results. Provide feedback to senior management and identified problem areas for proactive solutions.
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Specialist Business AnalysisFlights And Fly Mar 2007 - Aug 2008Lahoreโข Coordinate with operation/servicing management that originate, handle, processes, or receives reports to identify problems and to gather suggestions for improvements.โข Propose establishment of new or modified reporting methods and procedures to improve report content and completeness of information.โข Prepare and issue instructions concerning generation, completion, and distribution of reports according to new or revised practices, procedures, or policies of reports management.โข Understand and comprehends new system changes as they affect data, reports, and reporting systems.โข Participate in project oriented data validation efforts for internal clients.โข Participate in application validation and QA efforts as they pertain to reporting, data, metrics, and report creation and execution.โข Prepare reports and analyze existing portfolios for trends and performance.โข Extract existing data to manipulate/calculate/format into presentable reports, charts, and graphs.โข Analyze data and reporting solutions to understand business impact, correlations/ discrepancies, and to propose changes/alternate solutions.โข Perform ad hoc analytical requests and research projects for internal parties.โข Create and maintain reports using SQL, Access, and Excel Performed analysis on data to evaluate and isolate the critical factors influencing trends and relationships of variables to drive improved results. Provide feedback to senior management and identified problem areas for proactive solutions.โข Responsible for creation and maintaining efficient and secure systems for recording data and producing relevant documentation.โข Train workers in the use of these systems, teaching them to prepare reports and properly utilize report data.โข Collaborate closely with Financial Systems, holding regular meetings for information sharing, and plays a key role in creating and implementing new reports.
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It ExecutiveFederal Investigation Agency (Pisces Project Of Fia) Sep 2005 - Feb 2007Islamabadโข District wise daily travel history traffic report.โข Nationwide Weekly, monthly & yearly Deportees Analysis & report for Directors.โข Zone/District/Cities wise Deportees Analysis. โข Maintain Immigration Stop List Reportโข Support provide to Director Immigration for his assigned task.
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Assistant Manager MisMughal Sons (Pvt) Ltd. May 2003 - Sep 2005Lahoreโข Troubleshoot hardware, software and network operating systemโข Maintain log and/or list of required repairs and maintenance.โข Backups, Security, Remote Management software's, Network Monitoring Tools and Softwareโข Analyzing daily/weekly/monthly Sales reports and managing the MIS.โข Co-ordination with Team in Monthly client processing E-Billing process.โข Provide network accounts and passwords as requiredโข To assist MIS Manager for deployment of all hardware and softwareโข Train staff about potential uses of Financial Software.โข Provide individual training and support on requestโข Provide recommendations about accessing information and supportโข Maintain current and accurate inventory of technology hardware, software and resources.
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Senior Executive AccountMughal Sons (Pvt) Ltd. Feb 2001 - Apr 2003Lahoreโข Prepare Export Invoices and other export documents (E-form, Chamber of Commerce Certificate etc.)โข Maintain Overseas Account Receivable /Payable Ledgers.โข Maintain & Reconciliation of Bank Accounts.โข Prepare Daily/Weekly/Monthly export report.โข Manual Sales ledger audit & reconciliation (w.r.t. Parties, Inventory etc.) with Accounting system report of different Stores at end of month.โข Supporting employees payroll at end of month.โข Prepare general, bank, Account receivable & payable vouchers on daily basis.โข Prepare Sales Invoices.โข Responsible for Accounts Payable and Receivable and resolving overdue payments.โข Responsibility for maintenance of accounting system and passing journals.โข Posting petty expenses on daily basis.โข Misc. tasks such as typing, filing, handling mail and basic book keeping.โข Maintain and order supplies/equipment as needed for the office and employees.
Khurram Shahzad Education Details
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Govt. M.A.O. College LahoerA+ -
Punjab College Of Commerce (Pcc)A
Frequently Asked Questions about Khurram Shahzad
What company does Khurram Shahzad work for?
Khurram Shahzad works for Mcb Bank Limited
What is Khurram Shahzad's role at the current company?
Khurram Shahzad's current role is Manager Business Intelligence and MIS | Consumer Banking.
What schools did Khurram Shahzad attend?
Khurram Shahzad attended Virtual University Of Pakistan, Govt. M.a.o. College Lahoer, Punjab College Of Commerce (Pcc).
Who are Khurram Shahzad's colleagues?
Khurram Shahzad's colleagues are Nighat Iqbal, Rao M. Farooq, Aqsa M Aqsa, Irfan Ali, Muhammad Zahid, Munim Luni, Ashleen Valere.
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Khurram Shahzad
Lahore District
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