Kody Hurdle Email & Phone Number

Dallas, Texas, United States

As a Senior Support Specialist, I play a vital role in overseeing the support operations and ensuring the highest level of assistance for our customers. Leveraging my experience, I actively collaborate with our Solutions and Implementation team to deploy new locations and assist with high-profile customers to ensure system availability. My proactive approach and dedication to customer satisfaction enable me to effectively navigate challenges and uphold our commitment to delivering exceptional support experiences. I also act as a subject matter expert, offering guidance and training to our junior team members, nurturing their professional development and maintaining a high standard of service throughout the support department. Moreover, I review our customer feedback to pinpoint areas where we can improve our services, leading initiatives for ongoing enhancement that go above and beyond to meet customer needs.

Farmers Branch, Texas, United States

As Support Specialists, we function as the primary point of contact for our customers, facilitating efficient and effective assistance. Each day offers fresh opportunities to engage with our clients, understand their requirements, and deliver solutions to guarantee seamless system functionality. This position demands comprehensive familiarity with both our software and hardware solutions, enabling us to deliver effective troubleshooting support when customers encounter challenges. Furthermore, we closely coordinate with various sites to identify network bottlenecks that could lead to operational disruptions, presenting remedies aimed at reducing and resolving such occurrences.

Richardson, Texas, United States

Built and repaired game controllers, often upgrading them to include 3rd party buttons and modifications. Capable use of soldering/desoldering stations, precisetools such as dremels and razor blades, and implementation of company standards were required daily for this postion.

Dallas, Texas, United States

As the Lead Manager for the construction of this new site, I collaborated closely with the IT Team to ensure build-outs and installs proceeded according to schedule. Once opened, I led a team of 7 technicians on the repairs and scheduled maintenance for all systems, managed parts ordering, and ensured our machines were operating within a 90% uptime margin. Alongside the technicians, I also lead a team of 30 amusement operators and directed the safety and training for all staff. I created and implemented a budgeting and inventory system later utilized in other locations.

Roswell, Georgia, United States

Lead and managed a group of 5 technicians, as well as a larger group of 20+ arcadeoperators. In charge of parts and redemption item ordering and budgeting, alongsidehiring, safety, training, and maintenance. While in this position, I created anddeployed Standard Operating Practices, ensuring safe and efficient operations of allamusements. To ensure proper upkeep of our machines, I mobilized a regularmaintenance schedule for all systems, using Teamworks Team Management and JoltOperations Management software. Due to my achievements, I was called upon tocollaborate with the opening of the San Antonio, TX location

Orlando, Florida, United States

A key support in the opening of this site, I worked closely with the IT andAmusements teams to set up Point-of-Sales systems, Audio/Video, networking, arcademachines, and large amusement items. After opening, I worked as a leader in theteam of technicians, consulting with them on the issues experienced on ourequipment. I worked closely with the manager to tackle large projects and ensure anorganized workflow within the team by the use of the Teamwork Team Managementsoftware.

Kissimmee, Florida, United States

Maintained several small token arcades and large-scale Embed game floors. Workedto correctly diagnose issues, find the best solution, and correctly repair the gameback to perfect operating and aesthetic condition. Other duties included ensuringmerchandiser/crane games were stocked, assisting guests, and managing deliveryshipments required for smooth operation.

Clermont, Florida, United States

Lead and managed a team of 10 assistants, as well as holding the responsibility of accurate timing of events consisting of 1000+ participants. Coordinated all online registration setup and issues, maintained and serviced all software and hardware required for each event, and scheduled my team to ensure each event was properly staffed.

Clermont, Florida, United States

Worked as part of a small team of assistants under the direction of the Head Timer, later becoming a Lead Assistant. Together, we were responsible for the setup and breakdown of several timing points, results boards, and local networks required for accurate timing results. Assisted participants with any issues, ensuring the issues were addressed and resolved.