Responsibilities:Collecting user requirements and change requests pertaining to new products or existing modifications.Handling configurational changes and development associated with OCS, Accounts Management, MFS, and CRM systems.Assessing system performance and recommending and implementing necessary changes.Managing end-to-end operations and configurations in various telecom domains, including:a) OCS (Online Charging System)b) Account Management Systemc) Customer Relationship Management (CRM) systemd) MFS- Third-Party Integrationse) Channel Management systemf) Provisioning system

Responsible for Online charging System product level configurations.Responsible for billing system product level configurations.Responsible for Open Synthesis Platform configurations.Development and deployment of new changes in the system.Reconciliation of different services with NE’s.Third-Party Services Integrations & Migrations.

I have more than 5 years of Experience in IT-Telecom industry and carrying different roles from Level-2 to Level-3. Following are My key responsibilities,a) Online charging system configurations and operation handling.b) CRM System,Channel System,BVS integration,business Reports, Interface, Accounts Management andProvisioning system Configurations.c) Product offering configurations.d) MML and SOAP configuration (Integration of third Party VAS vendors)e) Providing Operational support to Different business Departments.

i) Manage BOSS OMC team in order to achieve optimum output with centralized setup approach. ii) Batch jobs are scheduled and monitored to ensure they run as needed and to completion, prepared and provide the users reports as per routineiii) To ensure maximum availability of BOSS systems & applications and to monitor the scheduled tasks, so that users are able to perform their day to day business in an efficient way.iv) To ensure end-users billing, provisioning, configuration and charging related queries from Customer services, credit department, call centre, finance departments, S&D and Engineering are dealt efficiently and timely.v) To ensure revenue, CDRs completion, MSC vs. BOSS reconciliation, subscribers reconciliation timely and accurately.vi) Making SOPs for operation related activities.