Khurram Iftikhar Email & Phone Number

Islamabad, PK

Faisalabad, Punjab, Pakistan

• Regional interface for Circle planning, product planning and other support functions
• Responsible for giving direction (Forward looking) on regional level to achieve organizational/regional strategy set ambitions.
• Regional campaign management, Regional PR handling, LI mapping, hierarchy changes & CBOM KPIs
• Regional business KPIs management, actionability on these KPIs, performance management and regional project execution
• Trade Marketing regional budget monitoring & reporting and governance model implementation
• Vendor management, BDO Management and liaison with brands, Circle and planning teams

Islamabad

• Key Responsibilities:
• Successfully managed end-to-end operations of nationwide franchises, ensuring smooth functioning of the channel.
• Implemented effective strategies to meet assigned targets and tasks, consistently delivering accurate results.Channel Operations and Planning:
• Developed comprehensive channel planning strategies to optimize franchise operations and enhance overall performance
• Collaborated closely with multiple departments & stakeholders to ensure timely execution and conclusion of automation requests and process refinements
• End to End handling onboarding of new business partners & franchises

Islamabad HQ

• Key Responsibilities:
• Led a team to achieve targets, expectations, and KPIs set by management
• Implemented accurate measures to meet assigned targets and tasks, consistently delivering results
• Monthly analysis and presentations, including QA&T dashboard designing and data mining
• Preparing presentations for high-level management, providing valuable insights as per requirements
• Inspected contact center calls according to company standards to ensure quality & customer service standards

Islamabad, Islāmābād, Pakistan

• Key Responsibilities:
• Conducted Outdoor Testing of 3G and 4G Networks in all on-air cities, before & after commercial launch and site verification approval
• Performed testing of 3G/4G and other services on high revenue sites
• Conducted thorough testing to resolve complaints regarding products, services, and communication
• Evaluated the 3G and 4G experience of corporate clients, ensuring high-quality service delivery
• Conducted physical tests of Customer Service Center (CSCs) and franchises to compare the performance of ZONG with other mobile operators (OMOs) in terms of products, services, and communication

Islamabad, Islāmābād, Pakistan

• Key Responsibilities:
• Conducting Multiple Customers’ Feedback Surveys i.e., Engineering, CMC, Marketing, IT, etc.
• Analyzing Feedback on Real Time and Reporting to Line Manager
• Preparing Daily, Weekly and Monthly Reports
• Collaboration with multiple departments on CS Projects

Islamabad, Islāmābād, Pakistan

Responsible for providing exceptional customer service to clients via phone, email, and chat. My key duties include:* Answering inbound calls and responding to customer inquiries in a timely and professional manner* Resolving customer complaints and issues by investigating problems and developing solutions* Documenting customer interactions and maintaining.

Bachelor’S Degree, Mathematics, Statistics & Computer Sciences, B

I have done my Bachelors (Graduation) degree from FG Liaquat Ali Degree College during the said time. I completed my degree from Punjab.

High School, Mathematics, Economics And Statistics, A

I have done my high school (Intermediate) degree from FG Liaquat Ali Degree College during the said time. I completed my degree from.

Matric In Computer Sciences, Mathematics, Computer Sciences, Physics, Chemistry

Activities and Societies: Team Work, Teacher Assistant, Group Studies, Outdoor activities, Dramas, etc. I have done my matriculation from.