Developed and implemented Standard Operating Procedures (SOPs) from scratch.Formulated and enforced HR policies, interdepartmental policies, company policies, and departmental policies. Took proactive measures to improve employee punctuality and attendance. Implemented hierarchical structures within the organization to streamline operations. Defined Job Descriptions (JDs) to clearly delineate roles and responsibilities across various domains. Created a comprehensive recruitment database to streamline the hiring process. Enhanced the company's social media presence to attract top talent and engage with the community. Fostered a professional office environment, promoting a culture of respect and collaboration. Coordinated with different departments to ensure alignment with company policies and objectives. Conducted training sessions and workshops to educate employees about new policies and procedures.

Led strategic HR initiatives, including talent acquisition, performance management, and employee development, resulting in improved employee engagement and retention.Implemented HR policies and procedures, ensuring compliance with local labor laws and enhancing organizational efficiency and culture.Managed end-to-end recruitment processes, sourcing, interviewing, and onboarding top talent to meet the company’s growth objectives.Developed and executed employee training programs, fostering continuous learning and professional development across all levels of the organization.Collaborated with senior leadership to align HR strategies with business goals, driving organizational change and growth.Overseen compensation and benefits programs, ensuring competitive and equitable packages that attract and retain high-performing employees.

Demonstrated expertise in providing end to end HR solutions, including recruitment, onboarding, training, and performance management.Proficient in developing and implementing HR strategies aligned with organizational goals and industry best practices.Skilled in conducting thorough candidate sourcing, screening, and interviewing processes to identify top talent.Proven track record in managing employee relations, resolving conflicts, and fostering a positive work environment.Experience in administering employee benefits programs, including health insurance, retirement plans, and wellness initiatives.Strong understanding of employment laws, regulations, and compliance requirements, ensuring adherence throughout HR processes.Effective communicator with the ability to collaborate cross functionally and build rapport with employees at all levels.Experienced in developing and delivering HR training programs to enhance employee skills and knowledge.Proficient in HRIS (Human Resource Information Systems) for data management, reporting, and analytics to support decision making.Commitment to continuous improvement and staying abreast of emerging trends and best practices in HR management

Lead HR initiatives, overseeing recruitment, employee relations, performance management, and training processes.Develop and implement HR policies and procedures to ensure legal compliance and alignment with organizational goals.Drive employee engagement efforts, organizing teambuilding activities and recognition programs.Spearhead diversity and inclusion initiatives to create an inclusive workplace culture.Collaborate with department heads to identify staffing needs and develop strategic workforce plans.Conduct regular training sessions on topics such as harassment prevention, conflict resolution, and leadership development.Manage the annual performance review process, providing guidance to managers and employees on goal setting and feedback.Serve as a trusted advisor to employees, providing guidance on HR related matters and conflict resolution.

As Sales Coordinator, the job description includes overseeing the performance and efficiency levels of Sales Representatives. Which include setting goals and quotas for sales teams, creating training schedules, and maintaining the inventory of sales presentation tools. Moreover, my main goal as a Sales Coordinator is to coordinate and oversee the flow of a company’s services as well as keep coordination between upper and lower management.

The company's core business was American tax so I was responsible to answer all Tax related queries of customers and maintain their level of satisfaction. Moreover, my responsibilities also include processing client’s Income Tax returns, their income tax refund status and guide them through every process of Tax filing. Furthermore, my JD also contains escalating complaints across a number of communication channels and resolving them

My job was to help with customer's complaints and questions, give customers information about products and services, take orders, and process returns. Moreover, this job included Responding promptly to customer inquiries and Communicating with customers through various channels