recruiting, training, supervising and appraising staff• managing budgets• maintaining statistical and financial records• dealing with customer queries and complaints• overseeing pricing and stock control• maximizing profitability and setting/meeting sales targets, including motivating staff to do so• ensuring compliance with health and safety legislation• preparing promotional materials and displays• liaising with head office

• Deliver excellent service to ensure high levels of customer satisfaction.• Motivate the sales team to meet sales objectives by training and mentoring staff.• Create business strategies to attract new customers, expand store traffic, and enhance profitability.• Hire, train, and oversee new staff.• Respond to customer complaints and concerns in a professional manner.• Ensure store compliance with health and safety regulations

• Keep track of monthly, quarterly and yearly goals• Work with management to assess and improve processes and policies• Monitor and report on revenue and cash flow• Uphold and enforce company policies• Train new hires• Address employee complaints or performance issues as needed• Check in with employees regularly to determine satisfaction• Schedule shifts• Help management create the department’s budget• Address customer issues and complaints