Working as a principal enterprise architect on a multi-year digital transformation program (Ignite)Leading Business/IT alignment for Greenfield BSS/OSS program and required technology capabilities roadmap

- Participated in defining the IT Architecture Roadmap and blueprint for the next 3 to 5 years covering requirements from all LOB’s in the organization in direct co-ordination with executive management. Led this exercise in co-ordination with an International Management consulting firm in the areas of Channel Management, Customer Engagement, Digital Transformation, Partner & Wholesale Integration, Enterprise Application Integration, Product Catalogue Management, Customer Relationship Management & Order Management.- Creating & delivering architecture simplification initiatives, frameworks to reduce TTM, system enhancement & rationalization roadmaps and providing progress update to executive management- Responsible for preparing and executing RFP’s/RFI’s to evaluate Commercial platforms/solutions that addresses new business/technical capabilities requested. Prepared & executed RFP’s/RFI’s for Self-care Revamp, Loyalty Program, Social Media Management, etc.- Responsible for assessing new business capabilities requested and delivering target architecture artifacts. Delivered architecture artifacts for Loyalty Program, ICR Automation, Web Self-care Revamp, API Gateway, etc.- Identify and formulate new initiatives/frameworks in the Fulfillment, Assurance & Billing verticals and deliver clearly defined project scope, business & technical benefits, effort, cost and timelines estimation. Delivered architecture enhancements were Home Devices Framework, Rapid Offers Framework, EAI Data Caching, etc.- Delivered Architecture assessment and Solution in projects: Campaign Management, Web Self-care Revamp, e-Registration & Dealer Sales Portal, CRM Unification, Data Gift Voucher and others.- Responsible for liaising and coordinating with all major IT vendors to conduct assessments, workshops, POC’s and evaluations for their product suites and solutions.

- Member of the core solution design management team interfacing with all LOB’s in the organization and providing solution design for go-to-market products, promotions and offers- Leading a team of 10 System Architects consisting of FTE’s, MSP’s & Vendor’s responsible for the Web Selfcare, CRM, EAI and Order Management systems - Led agile forums with all LOB’s to review the CVP’s and providing upfront feedback to business segments on technical feasibility, high level solution, efforts and timelines- Responsible for the quality and delivery SLA’s of the solution design artifacts (E2E Solution Design, High Level Assessments & Low Level Designs) produced by the team- Responsible for providing solution walkthrough to all stakeholders (Business, Development and Operations) and addressing their concerns and queries before getting required approvals- Responsible for leading the solution design for complex projects in coordination with all stakeholders. Led the solution design for Bill Shock, Campaign Management, Transactional NPS and others. - Responsible for resolving any post production defects related to the projects or systems under my ownership abiding to strict SLA’s- Presenting to executive management on the status of projects/CR’s and highlighting any risks and mitigations to be considered- Responsible for ensuring efficient planning of all resources and tasks with the correct prioritization- Communicate with executive management on process and quality improvement initiatives to ensure higher productivity of the team

- Managed and led a team of 4 EAI solution design specialists responsible for delivering solution design artifacts for EAI and B2B GW- Managed the quality and delivery of EAI solution design assessments for all Commercial CR’s/Projects - Responsible for governing and designing the integration landscape with 50+ systems across the BSS/OSS/NW layers- Responsible for delivering the EAI solution design for complex regulatory projects Fixed Nationwide Line (FNL), Mobile Number Portability (MNP), Carrier Pre-Select (CPS)- Responsible for negotiating and aligning on the B2B specifications with incumbent Operator and Telecom Regulatory Authority (TRA) for the regulatory projects- Liaising and aligning with other solution domain specialists to build a robust end-to-end solution. Mentionable projects are FNL, MNP, Fixed Re-Launch and others.- Delivered the e2e solution design for building new capabilities. Mentionable components are SMS Self-care adapter, USSD selfcare adapter, - Supported Development in the EAI upgrade project of software and hardware production setup- Managed the Test design team to deliver quality and optimized testing assessments

- Participated in the successful Launch of greenfield Operator (‘Du’) offering quad-play services within UAE- Established the Enterprise Application Integration practice and worked with various vendors to build the core ESB framework - Managed a team of Integration specialists that designed and developed the core enterprise business services in accordance with SOA principles - Responsible for discussing and aligning with the Enterprise Architecture team and other system architects the e2e solution design for projects and business propositions- Setup the EAI Production environment in a high availability configuration in Active-Active cluster mode- Designed and developed multiple system adapters ensuring high performance, low latency and reliable communication between front and back-end systems.- Documenting the EAI Service Specifications, business rules and validations, process flows and solution logic - Design and Delivery of EAI supporting utility frameworks. These include automated JUnit testing framework, automated deployment scripts, automated generation of Interface reports and admin Portal.

Client: Du (ETIC) May 2006 – Jul 2006- Part of the core EAI team responsible for setting up the EAI practice and involved in the design, implementation, co-ordination and management of establishing the function- Developed core business services exposing BSS/OSS/NW related backend system functionalities to all front-end channels (CRM, Web Portal, IVR, SMS) - Designed and Implemented the BSCS Adapter using Java and CORBA technology to integrate with the Billing application for performing all the functions Customer Mgmt., Service Mgmt., Payment and othersClient: Etisalat UAE Jan 2004 – Apr 2006- Exposed EAI services for different BSS applications and integrated them using JMS and Web services - Implemented various solutions using TIBCO technology to integrate disparate legacy applications - Maintained and documented the TIBCO SDK adapter implemented in Java for integrating with backend applications

Client: BP Chemicals Nov 2002 – Jun 2003- Developed and maintained BP’s ‘Technical Choice’ portal powered by Documentum- Search capability to retrieve documents that provide specific information for the products- Retrieving documents based on a specific product and Information Type- Technology: JSP, J2SDK, J2EE, DHTML, CSS, Visual Age, BEA Weblogic application server, Documentum Content Server, Oracle DB 8.1.6Client: Duke Energy Jul 2001 – Oct 2002- Responsible for developing the Decision Support System used at Duke Energy to display executive and operational views displaying weather, gas futures prices, gas transportation rates, basis differentials and energy comparisons, actual/projected gas flow and storage activity including customers nominations, line-packs and imbalances and others- Developed the web application using J2EE technologies- Integrated with multiple data sources both internal and external to retrieve the required information and display

Client: Title Loans of America Aug 2000 – Jun 2001- Client has operations across the US and provides loans to customers with bad credit history- Developed an enterprise scale software application using J2EE technology and Silver stream Application server 2.5- Developed the 3-tier application using SQL server as backend databaseCompany Intranet Jan 2000 – Jun 2000- Developed BSI’s Intranet used for managing & administrating all projects at BSI. - Developed the Intranet using Web development technologies HTML, CSS, JavaScript, JSP