It Analyst
CurrentExperienced IT professional skilled in efficient incident resolution for various devices and networks. Proficient in VDI technology, network troubleshooting, and Patch Management. Adheres to SLA agreements, manages Active Directory tasks, VPN configurations, and resolves hardware and software issues for HP, Dell, Lenovo devices. Provides expert support for Outlook email and ensures uninterrupted internet service. Maintains up-to-date client databases with precise asset tracking and secure VPN connectivity.