Khursheed Ahmed Khan Email and Phone Number

1. I would be performing quality audits and find out areas of improvement for the team. Here are broad level of details of my responsibilities:2. Supervise and check quality for email or phone support for assigned LOB/ region3. Deep dive and analyze to find trends and root causes of errors to give feedback on site or agent performance4. Provide quality intelligence to help LOB managers optimize support logic and insights to the training team to bridge the knowledge gap5. Report on weekly quality metrics6. Work in tandem with LOB / QA managers to improve their error rate for better feedback mechanism7. Collaborate with APAC AST team for standardized and scalable process8. Liaise with various lines of businesses and regions to calibrate audits, implement methodologies and drive performance improvements9. Identify root causes and improvement opportunities in training, process and policies10. Collect and present data to management and Regional Comm Ops in reports and weekly business reviews11.Provide support in setting up QA process for new launch in BPOs / COEs12. Lead project initiatives for quality improvement and process optimization *