Khursheed Jamal Email & Phone Number

Over 18 years cross-functional experience within Insurance. Heading Employers and Individual claims processing for a leading US Healthcare company across three centers in India. Experienced Leader with a demonstrated history of working in the information technology, services & Consulting industry. Skilled in Lean Six Sigma, Quality Management, RPA and intelligent automation deployment and driving Continuous improvement initiatives. Strong program and project management professional and an Exec. Post Graduate Alumni from NMIMS. Managed delivery locations in India across 3 locations. Led several large scale sales engagements for the organization. Grew the portfolio four folds - organically and inorganically. Ability to integrate multiple internal and external stakeholders and drive towards a common objective – clients, IT, legal, compliance, transition, quality and training. Responsible for driving Top Line and Bottom Line for all accounts being managed. Review scope of client’s business to maximize outsourcing potential and manage cost structure to drive profitability. Providing inputs for the preparation of long term strategic direction and implementation of strategic objectives. Strong ability to understand the larger picture and translate it into action. Flexibility to transcend across the cultural spectrum effectively engage in a win-win partnership. Negotiation of Service Levels and Commercials for all client relationships, review and approval of all legal and compliance documents. Leading, mentoring & monitoring the performance of the team to ensure efficiency in process operations & meeting of individual & group targets. A Visionary & High-Performance Management Executive, with expertise in Operations Functions:- Focusing on maximizing customer satisfaction, process compliance and quality; comprehensive experience in leading teams & multiple projects across multiple sites and geographies- Spearheading multiple onshore & offshore transitions and stabilizing processes for smooth operations; improve processes to achieve maximum efficiency.- Motivational management style with a record of building & retaining highly motivated teams & prestigious key accounts; strong aptitude to shape performance supported by strengths in Leadership, Influence and Decision Making.

Listed skills include Green Belt.