Khurshid Alam Email & Phone Number

Pune, Mh, In

Pune, Maharashtra, India

📜 Core Function Areas* Technical Documentation: Lead complete DDLC for customer-facing documentation, including Admin Guides, Release Notes, User Guides, and API documentation for SaaS-based security products of network security domain (A10 Networks). * Editing Skill: As one of the editors in our TechPubs team, I spearhead all documentation deliverables must be free of grammatical errors with 100% impeccable English.* Web Management: Own full responsibility to publish all documentation written by other technical writers on the organization's documentation site as per release timelines.* Technical Skill: Troubleshoot issues in authoring tools such as MadCap Flare, FrameMaker, and Robohelp.

Pune, Maharashtra, India

📜 Core Function Areas* Digitalization of Help: Migrated all types of Help tools (WebHelp, CHM, HTML5) to CMS-based system (WordPress). Integrated Google analytics to track the usage of Help pages. * Translation Workflow: Created a translation workflow for writing, which is compatible with translation tool and process. Implemented translation tool to make the help content available in various languages.* Collateral Writing: Wrote marketing collaterals including datasheets, case studies, best practice guides, brochure materials, web content, blogs, content for art boxes and print materials. * Self-Help: Developed one-page based self-help to help users resolve certain issues on their own, reducing the need to resort to call technical support team.* Mentored Team: Mentored technical writers to improve their writing skill, trained for authoring tools, distribute tasks between team members and track their progress.

Pune Area, India

📜 Core Function Areas• Documentation Development: Create and update user manuals, admin guides, installation guides, product review guides in Microsoft word document. Develop Help tools such as WebHelp, Microsoft HTML Help (CHM), HTML5 in Adobe RoboHelp.• UI/UX Message: Write and update UI/UX string messages for software products, technical errors, FAQ, and knowledge base articles.• Documentation Templates: Created different types of templates for user guides, release notes, email notifications, WebHelp (enterprise products), CHM (desktop products), HTML (mobile apps). • Implemented Industry Compliance: Implemented Simplified English Language (SEL) and S1000D compliance targeted at international audience. • Peer-Review: Created a review checklist for all technical documents and collateral writings including product boxes, jackets, sachets, web content, and license terms (end-user license, privacy policy).

Pune Area, India

📜 Core Function Areas* Wrote Manuals, Admin Guides, WebHelp, Microsoft HTML (CHM), HTML help, on healthcare software products. * Edited the documentation written by the engineers, QA, and SMEs in the engineering workflow. * Practiced Simplified English Language (SEL) that is easy to understand both by native English speakers and non-native English speakers.* Completed documentation tasks in Agile methodology.* Worked in teams of more than 50 writers at previous organizations, many of whom were native English speakers.

Gandhinagar, Gujarat

📜 Core Function Areas* Wrote manuals such as user guides, admin guides, WebHelp, Microsoft HTML (CHM), HTML help on software products. * Worked in Agile methodology.* Implemented industry standard writing style (Microsoft Technical Publication or MSTP) in all technical documents.* Was a troubleshooter for Adobe FrameMaker in a team of 50 technical writers.* Conducted trainings on soft skills (How To Write An Email, How to Use Correct English in Professional Communication) for the engineers within the organization.* Created samples of Help (CHM, WebHelp) for the projects for which the clients did not buy the documentation service along with the engineering service.

Ahmedabad Area, India

📜 Core Function Areas* Wrote user guides, admin guides, installation guides, and other kinds of manuals in Microsoft word document. * Created Microsoft HTML Help (CHM) for all the respective manuals. * Wrote marketing collaterals including datasheets, brochures, case studies, and white papers. * Presented PPTs on internal training on the software products.