Khurshid Alam

Khurshid Alam Email and Phone Number

Project Lead - Technical Communication @ Anonymous
Pune, MH, IN
Khurshid Alam's Location
Pune, Maharashtra, India, India
About Khurshid Alam

📌Detail-orientated technical writer, adept at managing deadlines, conducting documentation reviews, and mentoring technical writers. With expertise in expanding usability of documentation, innovate ways to help users take advantage of the software and services, contributing to the growth journey of the organizations.Experience: 15 + yrs in Technical Writing & Documentation ✔ Documentation: Administration Guide, User Guide, Release Notes Guide, Network Configuration Guide, System Configuration Guide, API Reference Guide, online help.✔ Collateral: Knowledge-based articles, SEO articles, UI/UX writing, product tour messages. ✔ Domains: Cyber security, Networking, Healthcare, Banking, Finance, Legal.✔ Authoring Tools: Authoring Tools: Adobe RoboHelp, MadCap Flare, Adobe FrameMaker, Content Management System (WordPress), Microsoft HTML (CHM).✔ Languages: HTML, CSS, Markdown.✔ Other Tools: Google Analytics, Google Translation, Atlassian Confluence, Asana, Postman.✔ Writing Style Guides: Microsoft Technical Publications (MSTP), Apple Guide, Simplified English Language English (SEL). ✔ Mentorship: Mentor technical writers to improve communication skill, comply with standard writing style guides, and increase usability of documentation.✔ Innovation: Conduct surveys with the users, strategize documentation improvement plans, and increase usability of documentation.Sample documentation at GitHub - https://github.com/khurshidanand/docs and sample videos at https://www.youtube.com/watch?v=W1fzMG01szY.

Khurshid Alam's Current Company Details
Anonymous

Anonymous

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Project Lead - Technical Communication
Pune, MH, IN
Website:
incedoinc.com
Employees:
2455
Khurshid Alam Work Experience Details
  • Anonymous
    Project Lead - Technical Communication
    Anonymous
    Pune, Mh, In
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  • Incedo Inc.
    Technical Documentation Specialist
    Incedo Inc. Oct 2022 - Present
    Pune, Maharashtra, India
    📜 Core Function Areas* Technical Documentation: Lead complete DDLC for customer-facing documentation, including Admin Guides, Release Notes, User Guides, and API documentation for SaaS-based security products of network security domain (A10 Networks). * Editing Skill: As one of the editors in our TechPubs team, I spearhead all documentation deliverables must be free of grammatical errors with 100% impeccable English.* Web Management: Own full responsibility to publish all documentation written by other technical writers on the organization's documentation site as per release timelines.* Technical Skill: Troubleshoot issues in authoring tools such as MadCap Flare, FrameMaker, and Robohelp.
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  • Quick Heal
    Lead Technical Writer
    Quick Heal Apr 2015 - Oct 2022
    Pune, Maharashtra, India
    📜 Core Function Areas* Digitalization of Help: Migrated all types of Help tools (WebHelp, CHM, HTML5) to CMS-based system (WordPress). Integrated Google analytics to track the usage of Help pages. * Translation Workflow: Created a translation workflow for writing, which is compatible with translation tool and process. Implemented translation tool to make the help content available in various languages.* Collateral Writing: Wrote marketing collaterals including datasheets, case studies, best practice guides, brochure materials, web content, blogs, content for art boxes and print materials. * Self-Help: Developed one-page based self-help to help users resolve certain issues on their own, reducing the need to resort to call technical support team.* Mentored Team: Mentored technical writers to improve their writing skill, trained for authoring tools, distribute tasks between team members and track their progress.
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  • Quick Heal
    Senior Technical Writer
    Quick Heal Nov 2011 - Mar 2015
    Pune Area, India
    📜 Core Function Areas• Documentation Development: Create and update user manuals, admin guides, installation guides, product review guides in Microsoft word document. Develop Help tools such as WebHelp, Microsoft HTML Help (CHM), HTML5 in Adobe RoboHelp.• UI/UX Message: Write and update UI/UX string messages for software products, technical errors, FAQ, and knowledge base articles.• Documentation Templates: Created different types of templates for user guides, release notes, email notifications, WebHelp (enterprise products), CHM (desktop products), HTML (mobile apps). • Implemented Industry Compliance: Implemented Simplified English Language (SEL) and S1000D compliance targeted at international audience. • Peer-Review: Created a review checklist for all technical documents and collateral writings including product boxes, jackets, sachets, web content, and license terms (end-user license, privacy policy).
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  • Syntel
    Senior Technical Writer
    Syntel Sep 2010 - Oct 2011
    Pune Area, India
    📜 Core Function Areas* Wrote Manuals, Admin Guides, WebHelp, Microsoft HTML (CHM), HTML help, on healthcare software products. * Edited the documentation written by the engineers, QA, and SMEs in the engineering workflow. * Practiced Simplified English Language (SEL) that is easy to understand both by native English speakers and non-native English speakers.* Completed documentation tasks in Agile methodology.* Worked in teams of more than 50 writers at previous organizations, many of whom were native English speakers.
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  • Cybage
    Technical Writer
    Cybage Oct 2008 - Sep 2010
    Gandhinagar, Gujarat
    📜 Core Function Areas* Wrote manuals such as user guides, admin guides, WebHelp, Microsoft HTML (CHM), HTML help on software products. * Worked in Agile methodology.* Implemented industry standard writing style (Microsoft Technical Publication or MSTP) in all technical documents.* Was a troubleshooter for Adobe FrameMaker in a team of 50 technical writers.* Conducted trainings on soft skills (How To Write An Email, How to Use Correct English in Professional Communication) for the engineers within the organization.* Created samples of Help (CHM, WebHelp) for the projects for which the clients did not buy the documentation service along with the engineering service.
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  • Cimcon Software
    Technical Writer
    Cimcon Software Oct 2006 - Oct 2008
    Ahmedabad Area, India
    📜 Core Function Areas* Wrote user guides, admin guides, installation guides, and other kinds of manuals in Microsoft word document. * Created Microsoft HTML Help (CHM) for all the respective manuals. * Wrote marketing collaterals including datasheets, brochures, case studies, and white papers. * Presented PPTs on internal training on the software products.
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Khurshid Alam Education Details

Frequently Asked Questions about Khurshid Alam

What company does Khurshid Alam work for?

Khurshid Alam works for Anonymous

What is Khurshid Alam's role at the current company?

Khurshid Alam's current role is Project Lead - Technical Communication.

What schools did Khurshid Alam attend?

Khurshid Alam attended Madurai Kamaraj University.

Who are Khurshid Alam's colleagues?

Khurshid Alam's colleagues are Shubhangi Bhardwaj, Krishanu Roy Chowdhury, Nishtha Srivastava, Narayanan A V, Karthic Hari Narayanan, Saravanan M, Vikash Kumar.

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