Khush Muhammad Email & Phone Number

Kashmore, Sindh, Pakistan

Kashmore

 Regular visits to Distributors & retailers (Multiple Cites of South II-B) Gross Adds – First Call Activation (FCA). Revenue – Primary & Secondary Recharge. Business growth and improvement of market share within the assigned territory. Timely and effective communication of targets and its monitoring/reporting. Ongoing improvement of trends (minimum balance retailers, servicing at retail level. Working on other projects assigned by line manager with the aim to constantly improve Sales & Distribution target achievement. Profitability monitoring and staffing at Franchise end. Availability and replenishment of Ufone offering products like cards , load , MFS , SIMs etc Development (direct/indirect) of existing areas/ markets and exploration of new potential markets  Ensuring data accuracy of retail universe in RMS or any other available system as per practice. activities Doing Visibility audit of merchandising every month by facilitating them & engaging productive activities Franchise Management that includes team development, regular follow ups, all kind of target achievement and policy adherence by retail market. Coach, motivate and develop Distributor’s/Retailers and Ufone direct sales force (DSOs,SOs)

Sukkur

 Regular visits to Distributors & UShop retailers (Multiple Cites of South II-B) Manage to educate customers, franchise staff & retail channel to use Supercard & Ufone Products. Responsible to achieve FCA target from assigned Self-Management Retailers (SRM) Responsible for achieving HVC 649/699 HIB 999(High Value Customer) & Postpaid sales target from assigned distributor &retailers every month by facilitating them & engaging in productive activities Managing quality parameters in KPIs  Responsible to achieve M-Wallet account activation targets from tagged shops Responsible to active MFS shop activation. Responsible to achieve daily monthly targets of PTCL BB,landline& Charji Preparing daily, weekly & monthly reports of relevant products & utilizing for improvement  Resolving day to day operational issues of assigned distributors & retailers. Management of Distributor in-house sales team & retail team management

Islamabad

 Ensure closure of the assigned complaints/requests received through any customer touch point. To investigate the complaints according to the relevant SOPs. To take action to close the complaints/requests within the turnaround time. To adhere and comply by the policies and procedures while performing routine tasks. To Provide service at all channels National wide  Administrator Administration of CRM (CAReS). Prepaid and postpaid package definition. MF/Franchise and New batch (Call Center Agent) ID’s Creation. Complete resolution of UMF/FR Issues through email and CMS tickets New MSISDN Stock preparation on weekly basis. Re-processing of inventory & managing dormant account. Preparing VPN provisioning sheets for IN and HLR platforms, which includes details pertaining: Access level, Discount grid, Billing definitions, Value added Services and allowing access off net/on net. Coordination with finance/ CBS department regarding posting of customer’s payments/ adjustments. Complete Resolution Suggesting solution to ensure that the complaint is resolved at the point of first contact. To resolve/ Close Internal and external Customer Complaints regarding Ushare, package Change, Balance Drop. VAS related Issues, Scratch Card Deactivation & Loading Issues, Black Berry service Activation/Deactivation and Postpaid IDD & SMS Bucket Activation/Deactivation Request, within TAT ensuring quality standards. To follow up the complaints forwarded to Technical/IT teams and other backend support teams. Detailed analysis of Customer Care activities processed on CRM on daily basis, proactively Identifying provisioning failures and queued issues & resolving these issues from the root cause with the focus on minimum recurrence while maximizing business continuity & customer satisfaction

Islamabad

 To provide excellent customer services accordance to the defined SOPS. To achieve assigned quantitative targets effectively as per predefined parameters. To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques. To remain updated on all current policies,procedures,promations,products,and value added services offered by company attending shift meetings and refreshers To follow the company policies procedures dutifully

Karachi

 To provide excellent customer services accordance to the defined SOPS. To achieve assigned quantitative targets effectively as per predefined parameters. To communicate effectively and efficiently, while handling customers online and display strong and effective call management techniques. To remain updated on all current policies,procedures,promations,products,and value added services offered by company attending shift meetings and refreshers To follow the company policies procedures dutifully

Sukkur

 To provide excellent customer services accordance to the defined SOPS. To achieve assigned quantitative targets effectively as per predefined parameters. Maximum postpaid & Ufone Upaisa Debit card sale. Ubank Upaisa Account Opening & Complaints handling. Maintaining Office Records as per Service Excellence Drive – ISO. To communicate effectively and efficiently, while handling customers and display strong and effective management techniques. To remain updated on all current policies,procedures,promations,products,and value added services offered by company attending shift meetings and refreshers. To follow the company policies procedures dutifull

Mirpur Mathelo

 Customer Services Finance account maintaining & reconciliation reports  Handling Retailers issues in market regarding ufone products  Maximizing Postpaid sales volume. Maintaining franchise Records as per Service Excellence Drive - ISO Train the new staff regarding Customer Services & System Applications. Handling all sort of customer complaints regarding Ufone. Accounts of franchise.

Kashmore

 Customer Services’ Maximizing Postpaid sales volume. Maintaining franchise Records. Train the new staff regarding Customer Services & Databases. Handling all sort of customer complaints regarding Ufone. Accounts of franchise.