• Facilitated a major system modernization initiative to replace Cigna's legacy claims processing platform, involving requirements gathering from 10+ stakeholders across different business units.• Utilized process mapping tools like Visio and modern requirements management tools like Jira to document and track over 500 business requirements.• Conducted Gap Analysis between current and desired future state processes, identifying opportunities to streamline claims adjudication workflow resulting in 15% improved efficiency.• Created process flow diagrams, wireframes, and detailed functional specifications to convey requirements to the development team.• Performed Impact Analysis of new regulatory changes on claims processing rules, ensuring Cigna's systems remained compliant while minimizing rework.• Collaborated closely with cross-functional Agile teams, participating in daily standups, backlog grooming, and sprint planning sessions.• Designed Test Cases and coordinated User Acceptance Testing (UAT) involving 50+ end-users to validate delivered functionality.• Leveraged data analysis and visualization tools like SQL and Tableau to derive insights from claims data which assisted in building a robust reporting solution.

• Utilized Jira for requirements management and Confluence for documentation, ensuring traceability for over 500 user stories and non-functional requirements.• Crafted low and high-fidelity prototypes with Figma to validate UI/UX requirements with end-users, leading to a 20% reduction in design rework.• Led bi-weekly Scrum ceremonies for a team consisting of 4 developers and 2 QA engineers, encompassing sprint planning, daily standups, backlog grooming, and retrospectives.• Conducted joint application development (JAD) sessions using virtual whiteboards like Miro to collaborate with stakeholders in real time.• Created comprehensive process maps in Lucidchart using BPMN 2.0 notation capturing process flows, decision points, and swimlanes in detail.• Designed data models including entity-relationship diagrams (ERDs) and logical data models using MS Visio.• Facilitated root cause analysis sessions using techniques like fishbone diagrams and the "5 Whys" method to identify underlying issues.• Conducted regular review sessions with stakeholders, sharing requirements documentation via SharePoint or other content management systems.