● Developed and implemented a comprehensive business development strategy that resulted in 15% increase in client acquisition and 20% growth in platform usage.● Negotiated and closed key partnerships with financial institutions, brokers, and other stakeholders to enhance product offerings and market competitiveness.● Established and maintained strong relationships with industry influencers, key clients, and partners to foster collaboration and drive business success.● Developed and delivered compelling presentations and proposals to prospects, resulting in significant new business opportunities.● Acted as a subject matter expert in trading platforms, providing insights and recommendations to internal teams and external stakeholders.

● Developed and maintained native Android and iOS applications using Java, Kotlin, Swift, and Objective-C, ensuring cross-platform compatibility and performance optimization.● Implemented responsive user interfaces (UI) and interactive features using Android SDK, iOS SDK, and third-party libraries such as Retrofit, Alamofire, and Glide.● Integrated RESTful APIs and web services to fetch and display dynamic content in mobile applications, ensuring data accuracy and security standards.● Conducted code reviews and participated in Agile ceremonies to identify and resolve technical debt, bugs, and performance bottlenecks, maintaining codebase integrity and scalability.● Utilized version control systems (e.g., Git) and continuous integration tools (e.g., Jenkins, Bitrise) to manage code repositories and automate build, test, and deployment processes.● Optimized mobile application performance by analyzing and addressing memory leaks, CPU usage, and network latency issues, improving user experience and retention rates.● Implemented analytics tools (e.g., Google Analytics, Firebase Analytics) to track user behavior, gather insights, and make data-driven decisions for feature enhancements and user acquisition strategies.● Stayed abreast of emerging mobile technologies, frameworks, and industry trends, participating in conferences, online forums, and professional development courses to enhance technical skills and stay competitive in the market.● Demonstrated strong problem-solving skills and attention to detail in troubleshooting and resolving technical challenges, ensuring smooth functionality across various devices and OS versions.

● Achieved a 20% reduction in average resolution time by implementing standardized troubleshooting procedures and leveraging remote access tools, resulting in increased productivity and decreased downtime for end-users.● Maintained a 95% customer satisfaction rating based on post-resolution surveys, demonstrating effective communication, problem-solving skills, and a commitment to providing exceptional technical support.● Successfully resolved an average of 50 support tickets per day, meeting or exceeding service level agreements (SLAs) and ensuring timely resolution of end-user issues.● Reduced the number of recurring technical issues by 30% through root cause analysis and problem management strategies, leading to improved system stability and user experience.● Implemented a new ticketing system that improved workflow efficiency and accountability, resulting in a 15% increase in helpdesk ticket resolution rate within the first three months of deployment.● Conducted quarterly training sessions for end-users on IT security best practices, resulting in a 50% decrease in security incidents and data breaches attributed to user error.● Spearheaded a hardware refresh project, upgrading outdated desktops and laptops with new equipment, resulting in a 25% reduction in hardware-related support tickets and improved system performance.● Assisted in the implementation of a self-service password reset tool, reducing the volume of password-related support requests by 40% and empowering end-users to resolve common issues independently.● Led the migration of email services to a cloud-based platform, resulting in a 50% reduction in email downtime and improved reliability and accessibility for remote employees.● Collaborated with cross-functional teams to roll out new software applications and updates, ensuring seamless integration with existing systems and minimizing disruption to business operations.