Khushboo (Nina) Gurnani Email and Phone Number
I am excited to be taking on a new challenge as a Human Resources student at Centennial College. I believe that my background in customer relationship and success, developed through my past roles in both the hospitality and banking industries, will serve me well in this field.I bring empathy, attention to detail, and multilingual communication skills to creating seamless employee experiences. I am passionate about guiding employees through onboarding, fostering engagement, and supporting professional growth. I thrive on making workplace transitions smoother and more rewarding, and I’m eager to learn and exchange insights with industry professionals about training, development, and self-improvement.Let’s connect to share ideas and elevate the employee experience together!
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Reservations AgentNovotel Toronto CentreToronto, On, Ca -
Reservations AgentNovotel Toronto Centre Jul 2023 - PresentToronto, Ontario, CanadaIn my role as a Reservations Agent at Novotel, I enjoy helping guests plan their lodging experiences by tailoring their stays to their preferences, assisting with payment methods, and providing detailed information about hotel amenities and local attractions. This role has honed my communication skills and deepened my passion for delivering exceptional customer service. -
Technology Marketing And SalesThe Career Foundation Nov 2022 - Mar 2023Toronto, Ontario, CanadaAs a Tech Sales Trainee, I have gained extensive knowledge and training in various areas, including Agile Project Management, Digital Strategy, and Brand & Value Proposition. I have also learned how to create effective Customer Journey Mapping, and honed my skills in Effective Writing, Competitive Auditing, SEO, and Google Analytics & Measurement. -
Revolving Credit And Disputes AdvisorScotiabank Apr 2022 - Aug 2022Toronto, Ontario, CanadaAs a financial service representative, I provided essential support to over 30 clients daily, managing the setup and maintenance of their Day to Day and Revolving Credit accounts. In addition to addressing technical troubleshooting issues, I advised clients on best financial practices and products. I also upskilled in handling calls related to fraudulent activities and successfully processed dispute cases for VISA and VISA Debit purchases. -
Customer Care AdvisorScotiabank Jun 2021 - Aug 2022 -
Guest Services SpecialistBooking.Com May 2019 - Sep 2020Toronto, Canada AreaSelected as Quality Ambassador for outstanding performance and adherence to guidelines, assisting over 40 guests per day with complaints and reservation requests, and helping the team meet quality expectations. I also created a project for Booking.com in a Choose Your Own adventure format that engaged the team in revising internal procedures. The project resulted in improved processes and increased engagement. -
Customer Service RepresentativePizza Hut Nov 2016 - Jun 2019Toronto, Ontario, CanadaRecognized for exceptional customer service skills, providing support to the kitchen during rush hour and receiving positive feedback from guests and team members. -
Finance Manager InternShangri-La Group Sep 2015 - Dec 2015TorontoGained experience in preparing monthly balance sheet reconciliations, journal vouchers, assisting Accounts Payable with invoices, and migrating critical data to a new database.
Khushboo (Nina) Gurnani Education Details
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Human Resources Managemen -
Hospitality Administration/Management -
Centennial College School Of Hospitality, Tourism And Culinary ArtsHospitality Administration/Management
Frequently Asked Questions about Khushboo (Nina) Gurnani
What company does Khushboo (Nina) Gurnani work for?
Khushboo (Nina) Gurnani works for Novotel Toronto Centre
What is Khushboo (Nina) Gurnani's role at the current company?
Khushboo (Nina) Gurnani's current role is Reservations Agent.
What schools did Khushboo (Nina) Gurnani attend?
Khushboo (Nina) Gurnani attended Centennial College, Ryerson University, Centennial College School Of Hospitality, Tourism And Culinary Arts.
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