Khushboo Shivhare Email & Phone Number

Pune, Maharashtra, India

A detail and results-oriented professional with over 10 years of experience in solution analysis, design, defect fixing based on client’s requirement.My intra-personal skills, Leadership qualities, positive attitude, and self-driven approach make me an ideal candidate for a responsible, demanding Position. I look forward for new challenges and typical problems that arise in highly competitive environments, as I am very passionate and enthusiastic about my work.❑ An effective communicator with excellent interpersonal & relationship management skills.❑ Currently Working for Amdocs (Clients: US Cellular / Singtel) as a Software Developer Lead.

Pune, Maharashtra, India

Role: Software Developer AdvanceTechnologies: Oracle (SQL and PL/SQL), UNIX / Shell scriptingTools Familiar with - SQL Developer, HP Quality Center, Dynatrace, Jenkins, Putty, Web-logic Servers and otherAMDOCS Internal tools, Eclipse IDE, Adobe AEM, Perforce, Remedy 7, SOAP UI, Citrix, TOAD etc.Team Size: 8 MembersClient: US CellularProject Profile: US Cellular opted various tools of Amdocs to have their business running, out of those tools of Amdocs I am working on below mentioned tools to provide end to end solution over Production env if any customers of US Cellular face any issue.OMS (Amdocs Ordering Management System) -> Ordering tool used to create new/manage orders rated to customerCRM (Amdocs Customer Relationship Manager) -> Tools used to store/manage Customer relatedInformation.Languages Oracle SQL and PL/SQL, Unix, Basic Python, Basic JAVA OS Unix, WindowsTools SQL Developer, GIT, SOAP UI, Dynatrace, Eclipse IDE SDLC Agile, Waterfall Others Software Engineering Principles, DevOps Practices CIM (Amdocs Customer Interaction Manager) -> Interaction Tool having CRM/OMS incorporated in it that CSR use to handle queries of customer.RIM (Amdocs Retail Interaction Manager) -> Amdocs Tool that is used by Store Representatives to provide solution for walk in customers.WE (Web Evolution) ! The solution encompasses the environment that includes the Amdocs-hosted services that interface with the USCC TOPS systemsContribution / Highlights:❑ Done Automation for various critical customer requested reports for different applications.❑ Impact analysis of the boundary system change on the OMS/CRM/RIM Amdocs tools.❑ Verification and confirmation of the bug fixes.❑ Driving P1 Bridge and weekly meetings.❑ Involved in analysis of the code for trouble shooting.❑ Pro-actively provided the KT to the new team members.❑ Worked with Amdocs Clients like Vodafone Romania / Telefonica Argentina / Net Brazil / Comcast /Singtel