Khushbu Bhandari Email & Phone Number

Bengaluru Area, India

• Developed and executed strategic account plans, in conjunction with Account owner, with a focus on increasing product adoption to be better aligned with industry standards• Acted as the single point of contact to support customers with regards to contract and billing related queries• Assisted with business development activities including basic upgrades, driving attendance to events, and maintaining accurate account information in Salesforce for marketing activities • Proactively… Show more • Developed and executed strategic account plans, in conjunction with Account owner, with a focus on increasing product adoption to be better aligned with industry standards• Acted as the single point of contact to support customers with regards to contract and billing related queries• Assisted with business development activities including basic upgrades, driving attendance to events, and maintaining accurate account information in Salesforce for marketing activities • Proactively monitor and track all contract usage as well as products consumption gaps and traffic patterns to identify and address potential future issues • Schedule, organize and prepare for Customer Business Reviews, and attend weekly Internal Account Team calls to ensure alignment with the integrated account teams for consistent and timely collaboration with customers • Own and resolve customer and stakeholder issues to ensure highest level of customer satisfaction is maintained• Being a Product level expert in Media, worked closely with developers to test new products and provided constructive feedback• Training and mentoring new colleagues to upscale their skills in account management• Drive new projects and initiatives that focuses on better customer experience Show less

Bangalore

Bangalore

Bangalore

• Leading a team who handles updating Taxes, Owner/Property Search• Issue Policies for Title Insurance• Our team also handled investigation on a property and submits a report to the underwriter• Set KRA’s for Team members and continuously monitoring and providing feedback• Perform monthly, half yearly and annual performances reviews to team members• Decision making for hiring during times necessary • Build positive client relationship• MIS submission and analysis on… Show more • Leading a team who handles updating Taxes, Owner/Property Search• Issue Policies for Title Insurance• Our team also handled investigation on a property and submits a report to the underwriter• Set KRA’s for Team members and continuously monitoring and providing feedback• Perform monthly, half yearly and annual performances reviews to team members• Decision making for hiring during times necessary • Build positive client relationship• MIS submission and analysis on team performance• Six Sigma “Green Belt certified by QAI” Show less

• Deliver excellent customer service on Personal Internet Banking for Retail and Sole Traders• Register customers for PIB and provide a secure way of channel banking• Identifying customer needs and provide appropriate products• Strongly Drive product up-selling and minimize on miss selling• Facilitate a customer centric environment• Enhance customer experience and First Call resolution with appropriate knowledge and suitable skills.• Handle escalations & take ownership… Show more • Deliver excellent customer service on Personal Internet Banking for Retail and Sole Traders• Register customers for PIB and provide a secure way of channel banking• Identifying customer needs and provide appropriate products• Strongly Drive product up-selling and minimize on miss selling• Facilitate a customer centric environment• Enhance customer experience and First Call resolution with appropriate knowledge and suitable skills.• Handle escalations & take ownership of customer complaint and provide resolution.• Deliver ongoing coaching for the desired level of competency.• Ongoing coaching for the team to increase customer satisfaction levels and provide customer delight.• Identifying individual behavior on calls and provide suitable coaching.• Ensure individual team members meet and exceed the agreed standards of objectives.• Periodic and accurate MI submission in line with the business needs.• Constant training and also educate the team to identify fraudsters and hackers and reduce business risk.• Highly vigilant on E-Mail Scams & Phising mails Show less

B.Com, Commerce

B.Com, Commerce

Std 10, Commerce

Post Graduation In Cybersecurity, Computer And Information Sciences And Support Services