 Evaluating the IELTS examination. Calibration on monthly/weekly basis for process improvement. Working collaboratively with different functions to ensure effectiveness of delivery.

 Auditing inbound calls for the client. Calibrating calls with clients on weekly basis. Regularly discussing defects of calls/process/tools so that customer experience can be improved.

 Consumer & SMB Support (Social Media & Telephonic): Provide technical support to International Dell clients through telephonic and web media. Rated high in terms of quality performance metrics and customer experience. On Job Training (Escalation & Mentoring): Additional work responsibility to handle challenging engagements like client escalations. Additional responsibility of working with new hires in the team to mentor and align them as per business requirement.

 Resolving queries related to products and placing orders for the requested.  Upselling for new products.  Replying to customer's queries through emails and white mails.

 Providing information to customers about their bill details and available tariffs. Resolving disputes in the bill and forwarding queries for connectivity issues faced by customers. Upselling for new tariffs and connections.