Customer Service Representative
India
Manage large amounts of incoming phone calls and generate sales leads.•Build trust and strong customer relationships through open communication. Listen to customer needs and recommend suitable products. Be responsive and professional to their queries and concerns.• Provide accurate, valid, and complete information by using the right methods/tools. Keep records of customer interactions and transactions, thoroughly recording details and inquiries• Handle customer complaints, provide appropriate solutions and alternatives within the time limits, and follow up to ensure the resolution.• Follow communication procedures, guidelines, and policies, take the extra mile to engage customers, and identify and assess customers’ needs to achieve satisfaction.